Business Profile

Collections Agencies

Mountain Run Solutions, LLC

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Complaints

This profile includes complaints for Mountain Run Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern: I am writing to dispute a charge of $467 on my FICO credit report that was once removed off two of my Experian and TransUnion account when I was with/under the Lexington Law firm from two in a half year. Now that I no longer with the Lexington Law firm, the company Mountain Run Solutions add the $467 back on my FICO credit. The $467 charge goes back to over 12 years. I sold my house back in 2011. In 2020 is when I received a letter from Mountain Run that indicated I had a balance. I even tried to work with Mountain Run to make payments because I wasnt aware of a balance was due for payment. They were not negotiable with me making any payments they wanted the funds in full. I wasnt aware that a company can collect a debit after 10 years. Can someone explain how can something be removed off your credit when Im paying the law firm to so call fixed my credit but when I stop paying them the hard inquiry be back on my FICO score?Please remove the hard inquiries back off my credit score since the charge is over 12 years or longer.Please help me.
Business Response
Date: 05/19/2023
Mountain Run Solutions sold your account and no longer owns it.
Customer Answer
Date: 05/22/2023

Complaint: 20081115

I am rejecting this response because: I still want the hard inquiry to be removed from my FICO score. The charge is over 12 years old. I think this is not fair.

Sincerely,

***********************
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Mountain Run Solutions LLC, and ****************** LLC is illegally trying to collect a debt where no debt is owed to Monitronics from 2015 for $1412.Monitronics was going to install a new alarm system in early 2015, but never completed the work. It was too complicated for them and although they had started to bill me the monthly fee for many months while they tried to get it working, they just gave up and reversed all existing charges to a balance of $0. Monitornics eventually went bankrupt and sold all of their accounts to Mountain Run LLC, a collection agency, including mine with a $0 balance. But they decided to unilaterally reverse all of the credits they provided for a non-working system to $1412. They cannot do this. But they still tried to collect.After the 7 yrs limit on negative information on my credit report as required by Fair Credit Act, they instead sold the claim to a new company ****************** LLC, but have still never removed their negative reporting to my credit record. Very unethical. They added a new negative claim on my credit report long after when they first bough all accounts, even though there was no balance. No there was never anything due and they know this is time barred. Also, this collection would also be time barred to seven years and we are now well beyond 8 years. This must be removed and my credit restored.Note that both of these companies have caused me undue damages, in greatly lowered FICO credit scores, loss of credit access, reduction in credit lines and expenses for a $0 due debt.Also note it appears that Mountain Run and Zion Debt Holding are in cahoots with each other and Monitornics to fraudulently extort money out of old customers. You will see many bad claims about both on BBB.Please investigate and do what you do for both Mountain Run Solutions and Zion Debt Holding.Thanks -***
Business Response
Date: 04/10/2023
Account is sold and closed with our company.
Initial Complaint
Date:03/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In *********************************************************** a class action lawsuit. The account was cancelled however somewhere in the company being bought by ****** the cancellation was lost. For NINE YEARS these people have relentlessly harassed me for a debt I do not owe. Now they are calling themselves Zions Debt Holding LLC and have refilled it again for a debt that should be legally removed from my credit reports. This debt is NINE YEARS OLD. How can they keep doing this is beyond me. Seeking legal action for harassment and undue emotional distress.I am a disabled senior citizen who does not deserve to be treated this way over a debt from nine years ago.
Business Response
Date: 03/23/2023
Monitronics Account #: **********

To Whom It May ******** ******************* has reviewed the information provided by ******************* and appreciate the opportunity to respond.

In her complaint, **** explains that this is not her account.After our investigation on this account...It has been determined that the account is valid. The contract that we have has ****'s personal information.**** has requested multiple validation requests from other companies and has received validation. **** knows this account is valid. The alarm system was installed on 02/20/2015 and cancelled due to non payment on 09/23/2016. The debt is not 9 years old and can still be collected on. If you want to settle your account please call our office and one of our reps can offer you a discount.

*************** contact ZDH representatives directly should she have any further questions regarding this account.

If you have further questions or concerns regarding this response, please respond to either our mailing address: PO Box 878 ************, *****, or phone number: ************

Sincerely,

*******************, LLC
Initial Complaint
Date:01/16/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In **************************************************************************************** 2014 I went through a difficult divorce and sold the house and was delinquent on the Monitronics payment which eventually went to collections. However, Mountain Run Solutions is stating my last delinquent payment was in *********************************************************************** ******* the statute of limitations begins 6 years from the first uncured missed payment which would have been 2014 whether or not there is an acceleration clause.
Business Response
Date: 01/17/2023
Monitronics Account #: *********

To Whom It May ******** MRS has reviewed the information provided by ******************* and appreciate the opportunity to respond.

In his complaint, **** claims that this account was set up in 2011 but the real date of installation was on 11/16/2013. In 2019 MRS purchased this account from *********** and that has been reported to ***********. It was sold off to a debt buyer because of non payment. The cancellation date that *********** provided MRS and reported to the credit bureaus was 3/30/2016. The *** has not been reached in your case. If you have questions regarding your account please call our office and a rep can assist you with your account. Keep in mind your account might have been or is in the process of being sold to another company.

*************** contact MRS *************** directly should he have any further questions regarding this issue.

If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************, or phone number: ************.

Sincerely,

Mountain Run Solutions
Initial Complaint
Date:01/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The fact remain this company brought the account from Brinks who never installed any equipment at my home to have service. They have no documentation as nor do I about equipment being installed at my home so In not responsible for any service charge if I never received any service
Business Response
Date: 01/13/2023
Account sold to new company. Mountain Run no longer owns this account. It should reflect within 30 days in our system and with ***********.
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In used to own a rental property and the tenant wanted Brinks security on the property. Brinks security told her and myself that she could not have something installed on a home that does not belong to her. So the landlord, myself at the time, had to give ****** security permission just to install on the property. They repeatedly told me I was only signing for permission to install. I was NOT responsible for payment. the home was later transferred into her name after many years of living there. Well in 2020, the new homeowner passed away during covid. her name was *****************************. She owned the home when she passed. Now Mountain Run Solutions is trying to make me responsible for her bill. I even explained to them the situation. I have it in full text that their response was "well it ***** to be you". This last text between us took place on Oct. 18th 2022. I am tired of being harassed from first Brinks, and now Mountain Run Solutions. I have very good credit and my bills arer always paid.
Business Response
Date: 10/20/2022
Monitronics Account #: *********

To Whom It May ******** MRS has reviewed the information provided by *********************** and appreciate the opportunity to respond.

In her complaint, ****** explains that she was only giving permission to have the system installed. *********************** signed the contract and by doing so.... she stated that she understood all the Terms and Conditions where it explains that she responsible for the contract and payments and also what she would have to do if she wanted to cancel or be removed from this contract/account. MRS has let her know that she did not follow the policies and procedures that Monitronics requires for cancellation or removal. We have provided ****** with the contract where she agreed to all the terms on the agreement. If ****** would like to resolve this account please call our office. ******* was also responsible for the contract as well but has passed away.

****** may contact MRS *************** directly should she have any further questions regarding this issue.

If you have further questions or concerns regarding this response, please call phone number: ************.

Sincerely,

Mountain Run Solutions
Customer Answer
Date: 10/21/2022

Complaint: 18247716

I am rejecting this response because: I was told repeatedly at signing that my signature was JUST for allowing them to install. NOT for any type of responsibility to pay. at the time ***************************** passed away, I no longer even owned the home. She did. So I had no idea what she continued to keep paying. Nor did I ever know. The issue seemed to be understood when ****** contacted me and I assumed it was over. Then I get sent to a collection agency. So I signed as landlord only. That was my agreement with Brinks.

Sincerely,

***********************
Business Response
Date: 10/21/2022
The contract that you signed says otherwise. Have you read what you signed? MRS understands what your saying but what you signed holds you accountable for this agreement.
Customer Answer
Date: 10/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also Never ever recommend Brink security for your home. They are very sneaky with their contracts. Do not listen to what they tell you verbally. make sure you completely READ ALL The Fine print! I reluctantly paid to clear my name only. Not to say they were right in their contracts.

Sincerely,

***********************;
Initial Complaint
Date:09/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COLLECTION AGENCY REFUSES TO VALIDATE THIS ACCOUNT AFTER MULTIPLE REQUESTS.I HAVE ************** THAT I HAVE NO ACCOUNTS WITH ORIGINAL CREDITOR. MY CORRESPONDENCE HAS BEEN IGNORED.
Business Response
Date: 09/06/2022
We have validated this account. We sent full validation on June 18, 2022. As part of our full investigation into this account. If you have questions feel free to call our office. ************
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company in complaint is mountain run solutions. I have an Alleged debt from brinks security. That has gone to collections. My aunt and I received a text on July 8th about it. My aunt is not on that policy. Brinks is a home security company and my aunt is an emergency contact for me since I don't have any family here in ********. But her signature or any financial information is not on that contract. She should not be tied financially in any way. I called and asked them for a debt validation letter. I did not receive anything and forgot about it. On August 15 i received another text and stating that they would be reporting the account to the credit bureau on August 19th if action was not taken. I called immediately and I asked for validation of the debt to which they just sent me a packet of their own alleged payment amount. That packet arrived August 23rd They didn't include any original bills but they included a copy of the contract with no billing history. The only date regarding the debt is 11/6/2020. I didn't even live in the property the debt is regarding at this time. I called again to say I don't believe this debt is correct please send me info with an original bill and breakdown. Today on August 25th they put this dispute on my aunts credit. She's not on the contract and I've already started disputing this. There was no reason for that. And there's no information that can allude this being an acceptable action. The paperwork with My aunt's name even shows that she is a secondary contact but not a customer. The top corner of the electronic signature disclosure only has my name. The actual contract only has my name. She is not anywhere on the customer information side. My credit seems to have not taken a hit yet as it should be because we are in dispute. My aunt should in no way be involved in this.
Business Response
Date: 08/26/2022
Account Resolved.....Paid in Full.
Initial Complaint
Date:08/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just received a text threat from https://*******************/***********-los-feliz-********-food-menu regarding a debt they bought from an alarm company we had service with on our old house we lived in over 8 years ago. Theyre threatening to report to the credit service is we dont pay close to 500 colors by the 19th. We had this same issue when we first moved and spoke with provider and they realized the mistake and to not worry about it anymore. Now out of the blue this company is demanding payment for service we canceled and never used. No calls, no emails, no mail in regards to them buying the owed money for services we never used.
Business Response
Date: 08/16/2022
Monitronics Account #: **********

To Whom It May ******** MRS has reviewed the information provided by ********************* and appreciate the opportunity to respond. In his complaint, **** explains that he never received any communication. The account has been worked internally with *********** and placed with 2 third party agencies before this account was sold to MRS. *********** thought he cancelled. MRS has let him know that he did not follow the policies and procedures that *********** requires for cancellation. *************** have thought by calling into Monitronics and saying we want to cancel is sufficient but in reality, it was not the proper way to cancel. After calling in and requesting to cancel, **** stopped making his monthly payments. ****'s account was in collections with Monitronics for many months and during those months **** had ample opportunity to settle this debt, which unfortunately he chose not to do. *********** sold the account to MRS after trying to collect on the debt and not being successful. MRS is more than willing to work with **** to get this account resolved. *************** contact MRS *************** directly should he have any further questions regarding this issue.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or phone number: ************
Sincerely,

Mountain Run Solutions

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Mountain Run Solutions, LLC

Mountain Run Solutions, LLC

Mountain Run Solutions, LLC

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