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Business Profile

Computer Hardware

Expresstech International, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fishbowl Inventory Management sold license to their software with two years of support in November 2021.Our implementation specialist stopped responding before implementation was complete, and we have not been able to get a response from any other specialist at the company. The contract specifies the contract cannot be void for failure to complete implementation or failure of Fishbowl to respond to requests for implementation support.We have been charged monthly for this software for two years now, and are unable to use it because implementation was not completed. Please consider this before purchasing licenses for this software. If you have purchased already, you have 30 days to request a full refund and we suggest you do so.

    Business Response

    Date: 09/08/2023

    In reviewing the details of this, I show that the training was completed beginning of January 2022 and we did not show the customer tried to reach out anytime after it was completed, except a year later to request a refund.  We are more than happy to continue helping assist you with any questions that you have.  We pride ourselves in offering industry leading software, along with world class service.  Resulting in thousands of happy customers of similar size and industry to our customer.  Should they decide to continue to use Fishbowl please reach out to us at *********************.

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/06/2021 Amount: $5,500.64 Fishbowl company was committed to: Provide the inventory software with installation and setup and 1 year support I reached out to them multiple times in early 2022 to have the software installed and implemented. The support/implementation team was not responsive and cooperative. They had some staff changes and the implementation never happened. Technically the product has never been delivered. I reached out to them in September 2022. I discussed the issue and asked for a refund due to poor customer service and not having the product delivered. They said the refund policy is just for 30 days and they did not cooperate with me in this regard. I am requesting for a refund since the product never implemented/delivered (the software key was not released).

Expresstech International, LLC is NOT a BBB Accredited Business.

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