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Business Profile

Event Ticket Sales

Night Lights, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Night Lights, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Night Lights, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2023 I purchased two tickets to a Night Lights event on September 10th 2023. I purchased ticket protection with these tickets in the event that I could not attend. The event was rescheduled by the vendor twice and I was unable to attend. I requested and was granted a refund. The people at night lights are telling me that they can only refund my money to my original form of payment. Unfortunately it was a debit card to a bank account that is now closed. According to the policy posted on their website in this case they can mail me a paper check. I have contacted them several times about this and they are refusing to do so. They really send me an email with the same blanket statement over and over telling me that I can contact my bank and provide them with an Arn number to track the transaction. At this point I'm quite sure I'm not going to receive my refund and I'd like you to intervene.

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought tickets to even months in advance then when was getting to the gate was told no lanterns ..all sold...we had purched in months ago so we should have had two under our name..also told that we should have had wrist bands mails...that was never done

    • Initial Complaint

      Date:11/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 4 tickets to a Night Light event. Which was cancelled and I would like a full refund.

    Night Lights, LLC is NOT a BBB Accredited Business.

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