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Business Profile

Hair Products

iFade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These scum bags 6 months after I made a purchase charged a $39.99 fee as of the other day thinking I wouldn’t notice but I did! I have reached out to them on everything and NO reply, NOTHING! This unethical company is illegally throwing in charges to past customers thinking they can fraudulently steal from us and us not seeing it! This is 100% fraud and illegal and theft, as matter of fact the amount they are doing in total to each customer is probably grand theft which should put them in prison! This company is fraud and needs to be not only out of business but a class action lawsuit needs to be filed and take these thieves to court! I have already started a dispute with my bank, these guys are beyond criminal!

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product is counterfeit and the upgrade to the 4.0 does not exist. They promised refund and wound up charging me two more times. I am now fighting with my bank. Everyone on here is telling the same story. This is criminal.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,

    I am writing to formally lodge a complaint against IFADE regarding two unresolved transactions related to my orders ******* and *******.

    I placed the original orders on September 10, 2024, with a promise of 10 to 15-day shipping. As of today, I have not received any shipping notification.

    On September 14, 2024, the company agreed to refund my $69.99 for order *******, assuring me it would be processed within 5 to 10 days. However, as of September 24, 2024, I noticed a new charge of $39.99 on my credit card, which I did not authorize.

    During the purchase process, I was misled into thinking that the upgrade to the 4.0 Fade model would not result in additional charges. I accepted the upgraded device (order *******) for $59.99, believing that the original order would be canceled and refunded.

    At this point, I want a full refund of all transactions, both authorized and unauthorized. I do not wish to continue doing business with this company. I also strongly object to any recurring billing for services I have not agreed to.

    This situation reflects deceitful business practices, and I believe it warrants investigation.

    I kindly request your assistance in resolving these issues, including the processing of my full refund and the cessation of any unauthorized charges.

    Thank you for your attention to this matter.

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As soon as you order, they collect payment and then openly state that the product is faulty and rarely works, to try to upsell another product. After about a month, it came in and is an absolutely terrible product. It shuts off mid stroke and is made of cheap plastic.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the iFade clipper on July 29, 2024, and the website promised delivery within 3-5 days. However, I didn’t receive the package until August 9, 2024. Upon opening the package and charging the device, I found that it didn’t work. I contacted the company through their website’s Contact Us option to report the issue. They requested video proof, which I provided, and I requested a full refund due to the defective product.

    The company asked me to return the defective device but refused to provide a prepaid shipping label. Instead, they offered a 60% refund. After I insisted more firmly, they increased their offer to a 70% refund. Additionally, my credit card was unauthorizedly charged twice more after the initial transaction, and I am now in the process of disputing these additional charges with my card issuer.

iFade is NOT a BBB Accredited Business.

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