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Business Profile

Health and Wellness

besanna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a "subscription" to their app which included a scanning device. This subscription is a 3yr subscription for $300. Purchased in Sept 2022. In Sept 2023, the app underwent an upgrade in Andriod OS which then rendered the app and scanning device useless. I've been in contact with the company and have working with them and their software developers since the onset of the issue. The solutions that are attempted do not produce permanent results and then I have to reach out again for support. I've stated a few times within this 4 month period that I wanted a prorated refund of my subscription since I've only been able to use the app/device for a year out of the three and will happily return the device. My refund request has not been acknowledged; only an acknowledgement of the issue and the response along the lines of that the issue is being worked on.

    Business Response

    Date: 01/22/2024

    Please see the attached screenshot after communication with the customer. Although the outcome is not what either party wanted, we tried to resolve this issue to make this customer happy. After a number of troubleshooting options we were unable to resolve this issue in a timely manner. We have acknowledged her refund request and have sent a return label to send back the device for a refund. 

    Customer Answer

    Date: 01/22/2024

     

    Better Business Bureau:


    The resolution attempts by the business was over the course of four months. "In a timely manner" stated by the company is a misrepresentation of timeliness. However, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Sincerely,



    ****** *******

besanna is NOT a BBB Accredited Business.

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