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Business Profile

Insurance Agent

Zach Rosenstein Insurance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To:
    Farmers Insurance
    Utah Insurance Department
    Better Business Bureau
    ***************************
    Get Gephart @ KSL.Com

    I am writing to complain about what I think is an illegal practice by the Zach R********* Farmers Insurance Office. If not illegal (bait and switch), then it is certainly unethical. The insurance office information is below:
    Ethan B********
    Office of Zach R*********
    Farmers Insurance
    *** * ****** **
    ###-###-#### (Office)
    ###-###-#### (Fax)
    Ethan.zr*********@farmersagency.com

    Ethan B******** quoted me car insurance for $265.40/month. I started to receive an invoice for $850.00. Ethan at Farmers stated it was an increase due to Farmer’s putting my children on my insurance account. My children are all adults and have their own vehicles. 3 of the 4 own their own homes. I had my children fill out at the request of Ethan the “Excluded Driver Endorsement – Person – Utah (UT028 - 1st Edition) and sent them to him requesting he adjusts my invoice. From this point he stated:

    From this point on Ethan/Zach R*********’s office stopped communicating with me. They have not responded to E-mails or returned my phone calls.
    I have since canceled my insurance with them and have obtained insurance from a more ethical and honest insurance company.
    I have no problem in paying them for the few months of insurance, but I don’t believe $850.00 is fair or ethical. They have offered no explanation of this invoice – and continue to not respond to E-mails. I have given up calling them because they do not return phone calls.
    I ask for your assistance to get this matter cleared up.
    Thank you,
    **** ******* *** ********* ***** Centerville, UT 84014
    ###-###-####

    Business Response

    Date: 04/18/2023

    After reviewing ****'s complaint, I reviewed our records to find out what had occurred. The insured's premium increased due to a driver exclusion form that had not been signed. **** did send this form to us but it was missed as Ethan B******** no longer worked for us and his email was not being regularly watched. I accept responsibility for this breakdown in communication. Upon receiving this complaint, I reached out to **** and apologized for any inconvenience the problem caused. He thanked us for our apology and said that he was okay with us saying that the issue had been resolved to the extent possible. Going forward we will strive to not let things like this happen again. 

Zach Rosenstein Insurance, LLC is NOT a BBB Accredited Business.

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