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Business Profile

Laser Hair Removal

Ideal Image of Utah, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

This profile includes complaints for Ideal Image of Utah, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ideal Image of Utah, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June of 2022, I had talked to a sales rep that was really nice. She informed me that I will love my services and that I will get my laser hair removal treatments every 6 weeks and my skin will be "baby soft." She informed me that the provider will look over my legs to make sure that they can treat me as I was worried because my upper legs have very light hair. I got there and they stated that they can't treat my upper legs so I said ok well you can take that off my services since I can't do it. They stated that they can't take it off so I'm stuck paying for upper legs that they can't even service. Since then, I have been trying to get that cancelled. I thought while i do that I might as well keep treating my under arms, lower legs and brazilian. I made an appointment for my second session and they called me the day before stating that the nurse wasn't going to be in the office. I waited 6 weeks. Since that was the first time that happened I said ok lets make another appointment. Made the appointment and I actually got to go to that one as well as my third. Now it was September. I made my 4th appointment, they called and cancelled it the day before, made another one, cancelled again the day before. This has been happening since SEPTEMBER!!! All of my hair has grown back, I haven't received any services and I'm STILL paying for my lower legs that they can't even service!

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will be also letting state officials know. I came in after a call for getting some work done for myself for once. The gal on the phone in some other location was nice, went thru I for on pricing etc. when I came to my appointment, I should have never went inside the door. The office lady was outside in the curb in her phone and looked at me and legitimately hugged when I walked to the doors. I had to go inside and wait at the desk while she finished up whatever she was playing or watching in her phone. Ok.. I chalk that up to bad day. We all have them. I had been in dispatch at my work since two am, this appt was at 1pm. I was still in work gear, construction etc. She hands me my tablet and says sit down and fill out. I look at it, my name is wrong. I go up and explained they must have misspelled it and asked to get it corrected. Also was my email address, apparently this was a major pain to her as she grabbed my tablet. Said they would have to fix it “in the system” and I continue. She then says I need to do a zoom type meeting to go over my medical history. In the lobby. On speaker, with three other complete strangers/clients listening in? I asked if this could be done in private as it has me marked as having allergies? I do not have any allergies. Well.. now all the sudden I am not approved to get my lips done. Uhm. Excuse me? I again asked if I could go into private room (HEPPA LAWS PLEASE!) so we can get my information fixed. Nope. Ideal image charged $1,200 on my card. I asked can I get that put back on or a return receipt. No we don’t do that. Someone will call you they say. So …. That was 14 days ago. I called corporate three days later asking about my refund. Again, someone will call me. Still nothing as of today. These people take your money, could care zero about what they are doing or t the “medical” end. HIPPA violation claim is also being made. My cell is turned off and is ###-###-####

    Ideal Image of Utah, LLC is NOT a BBB Accredited Business.

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