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Business Profile

Lawn Maintenance

Stewart's Service Group, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for multiple treatments of fire blight on 4 mature flowering plum trees over a 2 year span. Fire blight treatment was noted by the arborist and admin as one of the most expensive treatments they offer.
    After noticing our trees begin to lose branches last summer and look sick, we had 2 other tree companies come look at them, and I also called Stewart’s to let them know we were dissatisfied with their service and would no longer use them.
    Then we were told by the 2 other tree companies, as well as confirmed online, that flowering plums can’t even get fire blight!
    We were scammed into paying the most expensive treatment and ended up with sick trees, 1 tree we will probably lose now.
    We moved into a house specifically for a mature landscape and now we are paying more to save our trees after incorrect diagnosis and treatment.
    I can’t replace a 30 year old tree and I deserve reimbursement for the incorrect treatment.

Stewart's Service Group, Inc. is NOT a BBB Accredited Business.

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