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Business Profile

Multi-Level Sales

Unicity International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Multi-Level Sales.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 7, 2024, I placed an order and subscribed for monthly auto ship with Unicity, there feel great package which costed $154.00. They charged me for the package, however I have not received the package as of todays date 2-20-2024. I have called Unicity customer service multiple times inquiring of the status and tracking information. Customer service was unable to provide me with any tracking information nor when it was sent to me. I also sent emails inquiring of my purchase order and have not received any updates on my order. Today, (2-20-24) I called Unicity once again, to inquire on the status, which once again they have no information. I inquired if they can expedite a new package as the previous purchase order has not been received within the 10 business days, they have not provided me with any information of tracking and/or if it was sent. They stated it would need to be approved and would take time for it to get approved. then i stated, well then at this time i would like to request a refund and would like to speak to a Supervisor as i have not received the package and i have made several notifications to the company of the discrepancy. The customer representative stated no one was available and they would call me to rectify the situation. No one from Unicity has responded to me via telephone and/or email. I would like to have the money i paid to be refunded.

    Business Response

    Date: 02/21/2024

    To Whom It May Concern:

    Thank you for your notice of February 21, 2024, regarding complaint ID ********.   I've had the opportunity to review the case and was able to determine we experienced a shipping glitch in our warehouse.  While we do allow a couple of days for a tracking number to be generated; this issue should have been resolved for our customer when she inquired a second time about her order.

    I've had the opportunity to speak with the customer this afternoon and confirmed for her the full refund of $154.00 has been initiated today, February 21, 2024 and asked her to allow 3-5 business day for that to process and reflect on her credit card.  In addition, she has been sent a free product as part of our apology for the experience she has had.  I assured her this not typical of how we take care of our customers.  

    It is our desire to maintain a good relationship with all of our customers and we make every effort to maintain good business practices in honoring our Customer Satisfaction Guarantee.  Should you require further information or assistance form our office, please contact us at your convenience.   

    Thank you,

    Kara M*****

     

    Customer Answer

    Date: 02/21/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *******

  • Initial Complaint

    Date:12/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Unicory product $170. I returned product unopened and with unicity fedex label. They sent an email stating the refunded. I made the purchase with Apple credit card. Apple credit card is saying there is no refund that has been issued by Unicity. So they kept my money and their product. Totaling over $300.

    Business Response

    Date: 12/04/2023

    To Whom It May Concern,

    This is a follow up to your email notice dated November 2, 2023 in which you requested our response regarding Complaint ID ********.  Unicity alwasys takes the necessary steps to make sure our Distributors and MEmbers are taken care of appropriately within the context of the Member Terms and Conditions.

    Ms. ** ***** ****, contacted Unicity on November 22, 2023 and informed us she had returned her order, no. ******** for a refund.  Our warehouse provided notification on November 30, 2023 that the package had been received and the full refund of $170.30 was initiated that day.  A voice message was left for Ms. ** ***** **** this morning with a follow up email being sent to her email address on file with us, *******************, with a copy of the receipt showing the refund transaction details (copy attached).  Unicity asks our members to allow 3-5 business days for the refund to reflect on their credit card, as this is the normal timeframe it takes to process through the banking system.  Given this timeframe, Unicity expects her refund should reflect on her credit card within the next 2 business days.

    Sincerely,

    Kara M*****

    Unicity Distributor Compliance 

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the item package and provided them with tracking number per their email request. Tracking number email was received and package was delivered to their facility July 17 th. Spoke to several customer service agents one on 07 24, 07 26 and 08 02 who indicated to me refund was submitted and I should receive by yesterday Aug 3rd. I checked my bank and I still have not received it. I need a solution to this problem. Thank you ********* ******** 

Unicity International, Inc. is NOT a BBB Accredited Business.

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