Complaints

This profile includes complaints for Advantage Management & Real Estate Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advantage Management & Real Estate Services, LLC

  460 E 800 N Orem, UT 84097-4144

• 

  Advantage Management & Real Estate Services, LLC

  PO Box 1006 Orem, UT 84059-1006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My community HOA management firm sent a warning notice on 4/10 that weeds on my property area needed to be cleared by 5/2. My first complaint is this notice was sent when in the previous 10 days there had been snowfall. It seems unreasonable to be asked for removal of weeds within 10 days of snowfall and limited vegetation growth. The picture sent by the HOA firm was for a large area. Some area had limited weed growth and another had intentional limited plant growth. I asked which area was of concern via email and received a reply on 4/14 that it was weeds in a gravel area.
  
  I pulled/sprayed weeds and purchased extra landscape cover w/rocks to remedy the issue as best as one possibly could, all prior to 5/2 (previously, I had most of the area covered by fabric w/rocks and used weed spray for limited areas).
  
  However, I received a fine notice on 5/16 of the issue not being resolved. I have emailed the HOA firm multiple times that the issue was resolved prior to 5/2 and asked how do I identify what’s going on. I have yet to receive a response with additional details regarding their concern.
  
  I then received an email on 6/3 indicating I have two fines, one fine for $100 and one for $300. The first fine indicated the issue had not been resolved by 5/2 (when it had). The $300 notice was for a second violation, when the issue had still been resolved. I am happy to send email communication and images of my property as needed.
  
  I asked other community members if this happened to them. I received several responses the same situation has occurred with others.
  
  My complaints are, first, the HOA management organization fines community members (me specifically for this complaint) without opportunity to practically remove weeds. Second, the firm proceeds to fine me when the issue has been resolved. I am confused about what to do.

  Business Response

  Date: 06/17/2025

  Please see the following message from the HOA Manager on behalf of the Jordan Willows Board of Directors:

  The board is aware of the state of the owner's property and aware
  of our enforcement actions taken thus far. We did adjust some of the fines per
  the board's approval. You can let the owner know that we are aware of some
  effort made to improve the condition of the landscape, however the condition of
  the landscape is still below the standard of the HOA, per the "Yard
  Rules". We are simply enforcing the governing documents of the HOA per the
  direction of the board including sending out violation one the violation report
  is reviewed by the board and approved. Even the most recent enforcement drive
  through done complete 6/6/25 showed clear and visible weeds in the gravel
  area, driveway, and planter areas of the landscape. If the owner can bring the
  property up to the standards of the community, the HOA is more than willing to
  waive the fines incurred. The community is more concerned with keeping a
  quality community than any fines. 
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this email finds you well. I am writing to address a concerning issue regarding the responsibility for the recent roof damage that occurred as a result of the wind storms. The contradictory information I have received from both the HOA and the insurance representative has left me in a state of confusion and frustration.
  
  To provide some context, as you are aware. I reported the roof damage to the HOA immediately after the wind storms occurred. I was then directed to contact the insurance company, as they were supposed to cover the necessary repairs. I was informed that the HOA should be held accountable for the damages.
  
  I kindly request your urgent assistance in resolving this issue promptly. The severity of the situation cannot be overstated, as the damage to my roof posses a serious risk to the structural integrity of my home. Delaying the necessary repairs could potentially lead to further complications and escalated costs, which I'm sure neither party wants.
  Given the conflicting information I have received, I kindly request that you thoroughly investigate the matter and provide me with a definitive answer as to who is responsible for addressing the roof damage. Clear communication is essential in this situation, as it will enable me to take the appropriate steps and ensure that my property is repaired in a timely manner.
  
  Furthermore, I kindly request that you provide an explanation for the initial miscommunication that led me to contact the insurance company unnecessarily. I believe it is crucial to address this matter to avoid similar misunderstandings in the future and to maintain transparency and accountability within our community.
  
  I trust that you will take my concerns seriously and act promptly to rectify this situation, to clarify the responsibility for the roof damage.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  ***** ******* homeowner
  **** ****** ******* ***** Roof consultant ******** *******
  ###-###-####

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This location manages the subdivision of the Traverse Mountain HOA.
  
  They manage things that Traverse Mountain Doesn't manage so they divide and make the people pay for 2 HOAs.
  
  This is normally tolerable, however when the management uses their power to simply get people moved out of guest parking spaces with guest parking pass even if they were only parked there under the 72 hour rule.
  
  They will fine you and if you ask for evidence on why they are fining you they will simply say "Get a lawyer" and cut off all communication with you if you attempt to explain or get more information.
  
  We have had a vehicle that follows the rule of going in and out of the parking garage and into a guest parking spot to accommodate our guests with a guest parking spot with a guest parking pass each week sometimes twice a week.
  
  Residents in the local area will be annoyed with this and simply go to the HOA with no context or desire to understand the rules and forcefully make the HOA property owner tow you. Then demand you provide proof that you only parked there for under 72 hours or they are going to the people that documented your stay.
  
  This becomes a Hearsay picture off and doesn't take into account anything of the owner or the people dealing with hostile neighbors and those targeting people due to their race or hate in general.
  
  So the "Board" will decide that enough pictures randomly throughout a month justifies the tow.
  
  You can have an email thread saying from the property manager we can move vehicles in and out of our parkin garage into guest parking with a guest parking pass and park there for 70 hours they will still get a tow company to move you before the 72 hour mark just because they don't want to deal with the people making cases over and over again.
  
  This forces the resident suffering from such hate to get a lawyer and try to fight for even basic time stamps of what people are saying, asking for clarity demands a lawyer, They refuse to show their work. HORRID