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Business Profile

Property Management

PMI Made Simple, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we moved into this house the first day the sump pump was broken and flooded the basement we called them to let them know and it took them 2 months to replace the carpet but they “fixed” the sump pump by replacing it… we still heard the noise but they said everything was fine. Later down the road the leaking started happening again. Now when we told them it was still occurring they sent someone out who pulled a sock out of the pipes in the wall which was never checked originally but now we are being charged for it because they “inspected” the house before move in date and it wasn’t in it prior however they told us they replaced the sump pump three times prior to us moving in (which clearly indicates that wasn’t the issue). I haven been trying to get a hold of someone regarding the bill and was told they can’t speak to me because they are short staffed.

    Business Response

    Date: 05/07/2025

    Yes there has been a history of repairs on the property. At the time of this repair there was brand new equipment which when failed the technician clear identified an issue with an item that caused the failure and came from the tenants at the property. We have received the tenant communication and addressed it. Repairs like this are the reason that we have tenants carry liability insurance and we will be working on filing a claim for the repair. This would be for the tenant's financial benefit. 

    Customer Answer

    Date: 05/07/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** **********

PMI Made Simple, LLC is NOT a BBB Accredited Business.

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