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Business Profile

Property Management

Real Property Management Utah County
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend, ***** ******, has gone through this company to assist us in renting a property of ours in Eagle Mountain, Utah. After we did not receive the tenant's first month payment, we have been having to cover costs out of pocket to prevent any fees with our bank institution. This has financial burdened us as we must also cover other living expenses and our current house payment as well. The company has found the issue but has been slow at resolving and now has started avoiding all contact with us. We have to constantly follow up and request them to continue to resolve this matter. We still have not been paid for this month and we are currently going into a new month afraid, we won't be able to get our payment for October as well. We are strongly considering taking legal action as we fear no one is working to resolve this matter.

    Business Response

    Date: 11/20/2023

    This issue was that the owner provided the wrong routing number for his bank. Therefore, he was not paid the first month tenants rent in a timely matter. We would have had no idea the routing number was incorrect until this issue arose. The issue was resolved by the owner updating the routing number and he is now being paid timely and is still working with our company.

    Customer Answer

    Date: 11/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Ayelen *******

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