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Business Profile

Retail Stores

The Mission Belt Co.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Mission Belt Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Mission Belt Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a white leather belt in the mall . The leather separated from the belt .
      So I removed buckle they are usable in other Straps. .then the buckle falls apart . I ordered a belt for son before their buckle fell apart. .the company only has 1 year warranty no replacement parts for buckles . I have other belts used for 20 years and 10 years. .these belts fall apart 1.5 years

    • Initial Complaint

      Date:12/01/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company advertises their belt sizes deceptively. They offer two sizes of belts, one being 40mm. A 40mm belt is approximately 1 1/2". Now, there are 1 1/2" belts that are available. In their fine print they state that the buckle is 40mm and the strap may be "slightly smaller". In truth, they are selling a 1 3/8" belt. If a buyer wants a true 40mm belt, say for jeans, that is NOT what they will get. By the way, Anson Belts pulls the same trick, headline stating a 1 1/2" belt in the title or description but way down in the fine print say the strap is really 1.375". No one buys a belt based on the buckle size, no one. It is the strap size that makes the difference. Now, I could have returned the belt for a credit, but I used a Visa gift card that no longer exists, and I would have had to pay freight to return. I would have lost money.

      I would like this company, and Anson Belt, to stop using deceptive advertising.

    The Mission Belt Co. is NOT a BBB Accredited Business.

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