We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Small Appliance Services

The Mending Shed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Oct 17, 2025, for Norpro replacement parts, totaling $125.99. My credit card was immediately charged. After not hearing anything or receiving any confirmation, I called the company on October 28th. They told me they were waiting on one part. Immediately after hanging up, I received email confirmation that they shipped my items. I waited till November 4th before I clicked on the tracking link that was supplied in their email. It said my order had been shipped to *******! I live in ************. Then I immediately received a text to click on another link to confirm my address. My Spidey sense told me not to click on it.

    Business Response

    Date: 11/05/2024

    We apologize about this.  We have already tried to reach out to the customer to explain what happened.  We left a voice message. 

    When an order is placed the system automatically charges the card.  We were out of one of the parts and an email was sent however it is an auto generated email and usually goes into junk or spam.  If the customer checks those email folders she should find an order confirmation as well as an email letting her know there will be a delay with her order.  When she called in on Monday Oct 28th she was told that we were expecting the part to come in later that week (which is true, it showed up on Friday Nov 1st) however the employee that took the call is also the one that ships all of our orders and  was in the middle of shipping orders when she took the call.  We think what happened is that after she hung up she accidently put someone else's tracking information into this order which is why she immediately got tracking information and also why the tracking information showed that it went to ******* when she lives in *************  We are not sure about the 2nd email she received asking her to verify her address.  That wasn't from us so she should probably report that as spam.  

    Her order will be shipped out today via priority mail so she should have it in just a couple of days.  We will send her the correct tracking number today.  Again we left all of this information in a voice mail for the customer. 

    We again apologize about this.  We are human and sometimes mistakes get made - especially on Mondays, they are crazy busy days.  

    If there is anything else we can do to help please let us know.  A quick phone call could have cleared all of this up rather than a BBB review but I guess when you are questioning the validity of a business you do what ya gotta do. 

The Mending Shed is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.