Complaints

This profile includes complaints for ION Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ION Solar, LLC has 7 locations, listed below.

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  ION Solar, LLC

  44 E 800 N Orem, UT 84057-3905

  
• 

  ION Solar

  9111 Jollyville Rd Ste 104 Austin, TX 78759

• 

  ION Solar

  359 CR 202 #4 Kyle, TX 78640

• 

  ION Solar - Oregon

  9425 SW Commerce Cir Ste B22 Wilsonville, OR 97070

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  ION Solar

  12702 Toepperwein Rd Ste 230 Live Oak, TX 78233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September, we had an appointment with an Ion Solar associate, ***. He explained the benefits of solar panels, etc. One if the majors questions we asked were how much would we pay the electric company per month. With full confidence, he explained we only pay roughly $10-$20 a month since we would only be on the local power grid at night.Fast forward to October, we get our first bill after we get our 7 panels. Which was what was calculated for two adults in a three bed room home. It was approximately $60. Thus was a reduction of $20 per month during the winter months. The subsequent months were about the same. When I asked why we were still receiving bills in this amount, not much of an answer was given. We were told to install more LED lights. But none of our electrical habits changed. In other words, their associates are more than willing to lie to make their sale. This is unacceptable. So now rather than a basic power bill, now we have a that plus the financing cost of the panels. Again, unacceptable. Truth be told, if we could tell them to take them back we would. They'll tell you they have a 5 star ****** rating. You can pay people to give you a ****** review. Because had we checked BBB, we would have told *** to kick rocks.

  

  Business Response

  Date: 01/10/2024

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. Additionally: In the signed Customer Installation Agreement(CIA) on page 3 ******* DESIGN AND INSTALLATION SPECIFICATIONS:

   

  Owner acknowledges that except for the System Size and Total System Price all other information presented to Owner and/or set forth in any of the Design and Installation Documents relating to or specifically labeled as Estimated Yearly Production, Impact of Energy Efficiency, Estimated Consumption and Production, Estimated Offset, and ***************** is subject to change and constitutes good faith estimates only which are subject to a variety of factors completely beyond the control or specific knowledge of ION and which, therefore, cannot and shall not be construed as constituting any form of guarantee or contractual term, condition, or commitment by ION to Owner. Owner, not ION, is ultimately responsible for Owners utilization (or lack thereof of the Solar System and as such for any production, efficiency, consumption, production, or savings realized by Owner. NO EMPLOYEE OR REPRESENTATIVE OF US IS AUTHORIZED TO MAKE ANY PROMISE TO YOU THAT IS NOT CONTAINED IN THIS AGREEMENT (WHICH INCLUDES THE DESIGN AND INSTALLATION DOCUMENTS) CONCERNING COST SAVINGS, TAX BENEFITS, OR GOVERNMENT OR UTILITY INCENTIVES. YOU SHOULD NOT RELY UPON ANY PROMISE OR ESTIMATE THAT IS NOT INCLUDED IN THIS AGREEMENT.
  

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** came to my door, we have No Soliciting sign posted. It was a fellow offering a FREE estimate of solar panels. I told this rep. Im not interested as I need to replace the roof to which he said If you get the panels the roofing will be free. I had never heard of such a thing so I scheduled a home consult on 10/21. *******. **** on 10/21 came much later than scheduled and I told him we cant do this any more; he said it will only take a few minutes to show us the information. I was rushed from the get go, but this rep did clarify the 1st rep was wrong in saying the roof instal would be free. But, he continued the site inspection will be free. After hearing that the cost of electricity was increased in our area, we considered the offer of solar panels, **** said the inspection would be free of charge and it would then be determined if we would need a new roof and then we would get the total free estimate. **** said even when the installation was scheduled we would have 3 days to back out of instal at no charge. I insisted that we were in a hurry to which he took out his lap top and said this review of the offer will only take a few more minutes, just sign here and here and all the information will be sent to you via email, now talking to us in Spanish. I got very distressed as I was being rushed. Im usually very diligent about any special offers but he got us on a bad day. I was asked for bank information to which I got weary but he kept talking about his family even showed us his kids pictures as hes having me sign and he kept assuring us NOT to worry as when I got the free estimate I would have time to cancel at any time, if we decided then not to continue. I got a quote of $23,593.00 on Nov 19, I asked to cancel as it was way too much. On 12/15 I got an invoice for $1,500: $500 site survey & $1000 final design. I never even had a date of instal set up. I was told lies from the beginning and I never would have agreed to paying that much for panels.

  

  Business Response

  Date: 01/02/2024

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, ION Solar will review this complaint and will work towards a resolution with the customer. Furthermore, we will use this feedback to provide additional training and coaching for our sales representatives. Additionally, on page 6 of the Customer Installation Agreement: 

   

  CANCELLATION YOU (OWNER) MAY CANCEL THIS AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT ON THE THIRD (3rd) BUSINESS DAY AFTER YOU HAVE SIGNED IT. To exercise this right, Owner must call ************** and speak with our resolutions department or send written notice of cancellation to our corporate office at: *******************************************************************************. A form Notice of Cancellation accompanies this Agreement. If Owner requests to cancel more than three (3) business days after the Effective Date of this Agreement, the following cancellation fee(s) shall apply, any and all such cancellation fees shall be compounding, if Owner cancels: (i) 1-3 Days after signing this Agreement no fee; (ii) after site survey - $500; (iii) after final *** design has been completed - $1,000; and (iv) after permit application has been submitted - $2,000. In addition to these cancellation fees, Owner shall be responsible for (i) any and all costs incurred by a third-party in preparation for the installation of solar and (ii) any third-party financing/loan agreements. If Owner requests to cancel more than three (3) business days after the Effective Date of this Agreement in order to enter into a solar agreement with a separate company, Owner shall pay to Company a cancellation fee of $3,500. 
  
  

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ion installed solar panels on my house in July 2023. However I’m still not connected because it keeps failing inspection even though they’ve been out here many times to”fix it”. Someone was just here 2 weeks ago & supposedly finally fixed it but today I got a message that it still didn’t pass. They have been charging me for months! It is their fault it’s not right. I did nothing to cause this delay.

  

  Business Response

  Date: 12/29/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. Additionally: In the signed Customer Installation Agreement(CIA) on page 3:
  

   

  ESTIMATED TIMELINE/DELAYS - Owner acknowledges that Contractor shall employ reasonable efforts to meet the expected time frames of the overall installation process but also acknowledges that such time frames are provided as estimates only and not as a contractual commitment. Owner acknowledges and accepts that some delays are beyond Contractor’s control such as delays caused by acts of God, pandemics, civil unrest, labor disputes, adverse weather conditions, acts of a government or other public authority, acts of the Owner or Owner’s agents, and delay in the delivery of materials by suppliers. Owner acknowledges and agrees that under no circumstances shall Contractor be liable for any damages whatsoever caused or arising from any delays in the installation process unless such delays are caused by Contractor’s own gross negligence.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This solar project has been at the installation stage since 10/9/23. On 10/13/23, the physical installation was supposedly completed and the inspection/permit phase begun. On 11/29/23, I was informed that the system failed the utility's (PNM) inspection and corrections were required. I was told afterward by the Ion Solar project POC in text that the issue was minor but given no timeline for questions. Further texts were ignored. It is unacceptable that Ion Solar has still not even scheduled an employee to come out and fix this supposedly minor issue almost a month later, much less fix the issue. I was told on 12/22/23 by email from PNM that the installer still hasn't responded to them about this issue, which suggests their response time for this is far above average. How much longer do I need to wait for Ion Solar to give a **** and schedule someone to come out, much less the time after that before they arrive and then for PNM to come out for re-inspection? This is taking far longer from my previous experience with solar installers and it shocks me that a solar company that is used to working with PNM would s**** up this detail of the installation in the first place.

  

  Business Response

  Date: 12/28/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a well placed " NO SOLICITING" sign at my front door, and they rang the doorbell anyway trying to sell me solar panels, which i said i didnt want.

  

  Business Response

  Date: 12/18/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will add this individual to our 'no knock' list. ION Solar has trained our Sales Representatives to respect 'no soliciting' signs and action is being taken internally to refresh this training.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  System is not connected nor providing energy. Regular energy bill has gone up over last 3 months. Called ION to go through steps of reconnect through the gateway. Nothing will connect. Next step was for ION to send a service tech but wanted to charge $275 for a service fee. They said all equipment was under warranty. If it's under warranty and there is a problem why is there a service fee?

  

  Business Response

  Date: 12/14/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. Additionally: In the signed Customer Installation Agreement(CIA) on page 5 and 6:

  POST-INSTALLATION SERVICE CALLS - Except as covered by or otherwise set forth in the Limited Warranty (Exhibit A), if at any time after installation is complete Owner requests that Contractor inspect or otherwise perform any maintenance or service to the Solar System or any component thereof (a Service Call) Owner shall pay Contractor on a labor plus parts basis. The charge for labor shall be a minimum of $195 per hour (with a one-hour minimum). Parts shall be billed according to then-prevailing market prices. All such labor plus parts fees shall be due and payable by Owner upon completion of the Service Call. 

  CONTRACTORS WORKMANSHIP WARRANTY AND THIRD-PARTY WARRANTY(IES) - Owner acknowledges that except for the Limited Warranty (attached hereto as Exhibit A and incorporated herein by this reference) and except as is expressly required by the laws of the state in which the Solar System is to be installed, Contractor offers no other express or implied warranty(ies) whatsoever. Owner also acknowledges that most (if not all) of the specific components of the Solar System have their own manufacturers or other third-party warranty(ies) (collectively Third-Party Warranty(ies)). Owner acknowledges and agrees that Contractor is not and shall not be responsible for any such ThirdParty Warranty(ies). To the extent the rights of any such Third-Party Warranty(ies) apply to Contractor, Contractor hereby conveys, assigns and transfers all such rights and privileges to Owner. Owner (not Contractor) is and shall be responsible for knowing and/or enforcing the terms of any such Third-Party Warranty(ies). Contractor agrees to cooperate with Owner in connection with the filing any Third-Party Warranty(ies) claim(s). Regardless of the foregoing, Owner is and shall remain responsible to Contractor for paying all applicable labor and parts costs and expenses. 
  

   

• Initial Complaint

  Date:12/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to by the person who came to my house, they sold me the panels with a "guarantee" that I would get a $40 a month credit from the Entergy and my panels would be $49 a month. I have NEVER gotten more than $9 a month from the company and my panels are now going up to $69 a month for the next 20 years. Why would I pay that much and not get anything in return. I called up Entergy and asked when I would start getting a refund from them and they told me it was on my bill. That month it was $8. Obviously Solar Panels are the biggest scam out there.

  

  Business Response

  Date: 12/14/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. Additionally, in the customer's signed Customer Installation Agreement(CIA) on page 2 and 4:

  DESIGN AND INSTALLATION SPECIFICATIONS:

  Owner acknowledges that except for the System Size and Total System Price all other information presented to Owner and/or set forth in any of the Design and Installation Documents relating to or specifically labeled as Estimated Yearly Production, Impact of Energy Efficiency, Estimated Consumption and Production, Estimated Offset, and ***************** is subject to change and constitutes good faith estimates only which are subject to a variety of factors completely beyond the control or specific knowledge of ION and which, therefore, cannot and shall not be construed as constituting any form of guarantee or contractual term, condition, or commitment by ION to Owner. Owner, not ION, is ultimately responsible for Owners utilization (or lack thereof of the Solar System and as such for any production, efficiency, consumption, production, or savings realized by Owner. NO EMPLOYEE OR REPRESENTATIVE OF US IS AUTHORIZED TO MAKE ANY PROMISE TO YOU THAT IS NOT CONTAINED IN THIS AGREEMENT (WHICH INCLUDES THE DESIGN AND INSTALLATION DOCUMENTS) CONCERNING COST SAVINGS, TAX BENEFITS, OR GOVERNMENT OR UTILITY INCENTIVES. YOU SHOULD NOT RELY UPON ANY PROMISE OR ESTIMATE THAT IS NOT INCLUDED IN THIS AGREEMENT.

  OWNER ACKNOWLEDGMENT OF ESTIMATE NATURE OF SYSTEM INFORMATION:

  Owner acknowledges and agrees that the System Information set forth in this Agreement (including but not limited to the production estimates, savings/offset estimates, etc. set forth in the box above.) are good faith estimates only that have been based on data, information and input provided by Owner and for which Owner is solely and exclusively responsible. Owner further acknowledges and agrees that estimating solar production and usage is not an exact science because many factors such as weather, equipment placement, customer preferences, utility company rates and/or policies and procedures, third-party solar technology and equipment, power outages, equipment failure, tree and foliage growth, changes in Owners own electrical usage, etc. all impact such figures, estimates, production, and offsets. Accordingly, Owner hereby acknowledges that all such conversations, figures and estimates, including but not limited to those set forth in the System Information sections of this Agreement (regardless of whether presented verbally, in a pamphlet or other advertising materials, as part of a sales presentation or otherwise) are all provided as estimates only and not as any sort of guarantee or contractual commitment of any type. Owner acknowledges and understands that Contractor is not and cannot make any guarantees whatsoever with regard to the actual production or usage of the Solar System or any offsets to be realized as a result thereof and that under no circumstances will Owner request (or Contractor be obligated to pay for) any expected utility bill offset (or any other offset of any kind) not actually realized or earned. Additionally, Owner acknowledges that solar system equipment generally experiences an average annual degradation in production of approximately .05% per year (sometimes more and sometimes less depending on how fast the equipment and components age, etc.) for which Contractor is not responsible or liable. Against the backdrop of all of the foregoing, Owner hereby knowingly and unconditionally waives and releases any and all claims Owner may have against Contractor (or any of Contractors agents) that in any way arise from or relate to any estimates provided to Owner and/or to the System Information and specifications set forth in this Agreement, including but not limited to system size, estimated production, estimated savings, estimates offsets, projected use, or annual degradation, etc.

• Initial Complaint

  Date:11/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to my house for a solar presentation. He claimed there were no fees or penalties until installation occurred. Luckily I read the contract and it stated there were fees unless cancelled within 3 days. This seems like it is illegal to tell false statements to a customer. They won't stop contacting me after I asked them to stop.

  

  Business Response

  Date: 12/01/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. We have noted to not contact **************** any further.

  Additionally, in our Customer Installation Agreement it does state our cancelation policy:

  CANCELLATION - YOU (OWNER) MAY CANCEL THIS AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT ON THE THIRD (3rd) BUSINESS DAY AFTER YOU HAVE SIGNED IT. To exercise this right, Owner must call ************** and speak with our resolutions department or send written notice of cancellation to our corporate office at: *******************************************************************************. A form Notice of Cancellation accompanies this Agreement. If Owner requests to cancel more than three (3) business days after the Effective Date of this Agreement, the following cancellation fee(s) shall apply, any and all such cancellation fees shall be compounding, if Owner cancels: (i) 1-3 Days after signing this Agreement no fee; (ii) after site survey - $500; (iii) after final *** design has been completed - $1,000; and (iv) after permit application has been submitted - $2,000. In addition to these cancellation fees, Owner shall be responsible for (i) any and all costs incurred by a third-party in preparation for the installation of solar and (ii) any third-party financing/loan agreements. If Owner requests to cancel more than three (3) business days after the Effective Date of this Agreement in order to enter into a solar agreement with a separate company, Owner shall pay to Company a cancellation fee of $3,500.

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20939118
  
  I am rejecting this response because the salesman explicitly stated that there were no fees!!!  Then pushed me along to make all these signatures without reading anything claiming the same thing over and over!  I've read about this on reddit so it's obviously taught to the salesman and then you legally have this information in the fine print.  I just want all my personal information deleted and to not be contacted again.  Please confirm my personal information will all be deleted and not sold to any third parties.  It's really sad all these employees are willing to be ok with taking advantage of average middle class people just to make a couple extra dollars.  I hope you will reconsider employment at this company and look for a job that helps people and not hurts them.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/04/2023

   The phone number and email information provided have been deleted from our system and we will not be contacting the Customer again. ********************** does not sell personal information to any third-party companies. ION Solar has also added the Customer to our "No Contact" list. Furthermore, the feedback has been relayed to our *********************** to provide coaching and refresh on trainings for our sales representatives.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to by this company. They oversold me solar panels and put an $85,000 loan in my name. I was told my payment would not exceed $270. The document that they presented to me has a signature that I did not sign. I told them I have an appointment and I’m leaving and I don’t have time for this. While I was out of the house, they had someone else in my family signed the document, they raised my payment to $370 I tried to cancel to no avail

  

  Business Response

  Date: 11/29/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer.

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were several things that did not go well at first when it came to the install, the service and just the timing and how long it took. Some things did get resolved, the service is up and running and the company did take my concerns and frustration seriously. The reps that I interacted with were able to help with any appropriate compensation and in the end it all worked out. But now it seems they cannot get the work done to pass inspection again, whoever the owner of this company is doesnt exist, they wont help in the thermostat return. Seriously, Im really regretting my decision with this place. Im still waiting for approval and the thermostat to be refunded. That is all. Why is that so hard?

  

  Business Response

  Date: 11/28/2023

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer.