Complaints

This profile includes complaints for ION Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ION Solar, LLC has 7 locations, listed below.

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  ION Solar, LLC

  44 E 800 N Orem, UT 84057-3905

  
• 

  ION Solar

  12702 Toepperwein Rd Ste 230 Live Oak, TX 78233

• 

  ION Solar

  359 CR 202 #4 Kyle, TX 78640

• 

  Ion Solar LLC

  2840 S 36th St Ste 6 Phoenix, AZ 85034

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  ION Solar

  9111 Jollyville Rd Ste 104 Austin, TX 78759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally began working with ION Solar in May 2022. On May 3, 2022 the design for the soar panels was completed. On June 21, 2022 we submitted paperwork to our HOA for approval. ION Solar began installation of the solar panels on our home on Aug 11, 2022. On Aug 30, 2022, the entire system was officially completed.On Mon, Sept 30, 2024, my husband walked downstairs to go to work and discovered that our roof was leaking water into the family room. We had a roofer come out to inspect and it was discovered that ION Solar had actually installed our panels in the wrong location then moved those panels to the proper location. This left holes in our roof in the location that the panels were initially installed. The installers sealed the holes but not one of the installers let us know any of this when they did the job in Aug 2022. Over time, the sealant began to shrink and that is how water was able to pour into the family room. On Tues, Oct 1, 2024 my husband contacted ION Solar for payment to cover all of our damages. It took ION Solar until Dec 30, 2024 to get us a proper Resolution Agreement. All documents were agreed upon and signed. We still have yet to receive the funds from ION Solar, yet all of the damage has been repaired. Our contractors are waiting to be paid. We now have to contact a lawyer because ION Solar has repeatedly lied about when we would receive compensation for the damages they caused to our home. Every time I call, they tell me that the check is in the mail. But they have now given me 2 different dates as to when the check was actually mailed. "*****" said the check was mailed on Dec 30, 2024 and "****" said that the check was mailed on Jan 4, 2025 but we might not get it until after the *** holiday. How this company has a Triple A+ rating is beyond me. Their FB page has horrible reviews about the integrity of this company. For this reason, and poor customer service, ********************** should not be allowed to do business with anyone.

  

  Business Response

  Date: 01/16/2025

  Thank you for sending this complaint over to **. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. The customer's check has been sent out again and a tracking number has been provided to the customer. ********************** has attempted to reach the customer about the filed complaint to gather any additional feedback and provide resolution. 
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 14 2024 we ordered and was approved for on June 20th Ion was released to install. $39,512.00 By July 8, Ion was completely installed. Core electric had to come out 4 times , with 4 rejections because they did not install properly. I missed all of July, August, September, and October and 17 days in November before they took my advice and met Core Electric rep on site. I lost over $500.00 in summer sun because there faulty installation. I also do not agree with the concept of paying for something that doesn't work. Therefore, I should not have been forced to make payments to Dividend until the equipment was up and operational. IoN did reimburse three months, but should've been reimbursed for one more month of $255 so my total claim is $755 to get fair customer satisfaction.

  

  Business Response

  Date: 01/09/2025

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. ION Solar provides our timelines as in good faith estimates. Each project can be different in its needs in order to bring it to completion. Despite multiple correction requests from the Utility Company to approve the Customer's Permission to Operate, ION Solar stayed in contact with the Customer and ensured the required work was finished. ION Solar has contacted the Customer regarding the complaint and are working to resolve the filed complaint. Additionally: In the signed Customer Installation Agreement(CIA) on page 3 Section etc.
  
  ESTIMATED TIMELINE/DELAYS
  Owner acknowledges that Contractor shall employ reasonable efforts to meet the expected time frames of the overall installation process but also acknowledges that such time frames are provided as estimates only and not as a contractual commitment. Owner acknowledges and accepts that some delays are beyond Contractor’s control such as delays caused by acts of God, pandemics, civil unrest, labor disputes, adverse weather conditions, acts of a government or other public authority, acts of the Owner or Owner’s agents, and delay in the delivery of materials by suppliers. Owner acknowledges and agrees that under no circumstances shall Contractor be liable for any damages whatsoever caused or arising from any delays in the installation process unless such delays are caused by Contractor’s own gross negligence
  
  

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ion Solar installed solar panels on our roof and they were installed incorrectly. We have a contract that clearly states what they neglected to do and they are refusing to address this, to even call us or respond to numerous emails and calls.

  

  Business Response

  Date: 12/27/2024

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. ION Solar has contacted the customer to discuss the complaint. ION Solar has reached out to the customer on 12/12/2024 and 12/17/2024. We have been in communication to determine a resolution to the customer's complaint. 

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 16 December 2024 at 17:54 US/Pacific, Hadem Nazarri (sp?) *again* solicited at my door in violation on a "No Soliciting" sign. I didn't realize until he left that it was a repeat until I went to leave this review. I had to ask him three times to leave my property but he just kept pitching.Back in 2022 (more below) I also spoke to an executive at the company and was told back in 2022 I'd be on their "No Solicit" list, as you see in reviews below the company responds and says they do. It's a bold-faced lie. This knocker also offered the same, but I am sure they'll be back in 2 years to knock again. I also viewed him knocking on doors of my neighbors who also have No Soliciting signs.On Thursday 25 August 2022 at 12:35 US/Pacific in *********************** Ion Solar representative who identified himself only as *** and would not give further contact information ignored the clearly displayed "No Soliciting" sign displayed prominently on the property and proceeded to disrupt the household, with folks who work from home present and visibly working via the window, to make a sales pitch. When asked why he ignored the "No soliciting" sign, he said that he "thought the sign was cute" so he knocked (the sign has a cute image of a dog on it, but clearly reads "NO SOLICITING").When I phoned the company, they said they never heard of "***", but that they do engage in door knocking practices for marketing. I asked to be sent a copy of their guidelines for employees who do this (specifically wanting to see if they are instructed to follow No Soliciting directives), and they refused.I encourage folks to avoid this company due to aggressive and inappropriate marketing tactics.

  

  Business Response

  Date: 12/18/2024

  Thank you for sending this complaint over to **. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and provide a refresh in our trainings to help prevent this from occurring in the future. Additionally: We have added the Homeowner to our No Contact list with the information that was provided. 
  

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a loan rejection from ******** in November 2024 and did not apply for a loan so I contacted the loan company. They responded to my complaint and said they received a contract from ION Solar for financing a job. I have never worked with/spoke with/ or conducted any form of business with this company and I would like to understand Why they tried to open a loan using my information. I would also LOVE to know where they found my personal information. Do they have my social security number as well? A team member from ******** has been trying to investigate and reach out to ION Solar but never could get ahold of them. This sounds sketchy and VERY ILLEGAL. I would like some kind of resolution that is fitting to the degree of severity.

  

  Business Response

  Date: 12/18/2024

  Thank you for sending this complaint over to **. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the homeowner. After looking into this further, we have another customer with a very similar name. The email that was provided appears to have been a typo and so the homeowner received the correspondence from the financial lender, GoodLeap. ION Solar does not operate in the state of ******* and has not had any interaction with the homeowner, outside of this complaint. We involved ******** to further assist in verifying that the information was not Mr. ******************

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with sales person Cody B***** and got my roof inspected 10/25 before putting the solar panels on 10/28.
  
  Since then Ive been waiting for the follow up inspection/permitting that was supposed to be within 2 weeks. Noticed leaking on 11/14 with a heavy storm and they sent someone out to assess the damage and sent photos.
  
  They sent me a message on 12/9 that this is a separate issue to be looked at an not caused by them because the panels are on the front part of the house and the hole is on the back part. However they accessed my roof through the back part of the house to do the install already determining the roof was good to do the install again doing an inspection through accessing the back part of the house.
  
  Seems that this is part of their business model from the other reviews left on here.

  

  Business Response

  Date: 12/12/2024

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. ION Solar has contacted the customer to discuss the complaint. When the survey is done at the customer's home, we are surveying the roof section where the panels are planned to be installed and we are ensuring that the roof section is structurally sound to install panels. ION Solar is also working with the City in order to complete their permitting documents and required inspections. 
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar:  our Envoy device won’t connect to WiFi since Ion removed the 3G connection and, therefore, won’t register solar output.
  Ion is requiring we pay $250 before they will send out a tech - even though this is an issue caused by Ion.
  Ion contact number: ###-###-####  

  

  Business Response

  Date: 12/12/2024

  Thank you for sending this complaint over to us. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. ION Solar did not remove any part of the customer's system to prevent any form of operation. ION Solar reached out to the customer in 2022 to inform them that their 3G will not be in service anymore. The customer contacted ION for assistance in March of 2024 to reconnect their system. They were informed again that their 3G is no longer supported and were offered the WiFi reconnection instructions to avoid the cost of a Service Visit. ION has attempted to contact the customer about their filed complaint and will work with them to provide a resolution to this complaint. 

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has come to my door dozens of times in the past 1.5 years I have lived here trying to sell me solar panels. When I say no they ask me why and won't take no for an answer. I've asked them to take my house off their knocking list, but they still come back a couple of months later the exact same thing happens. I want them to stop coming to my house.

  

  Business Response

  Date: 12/03/2024

  Thank you for sending this complaint over to **. ION Solar is committed to addressing our customer's complaints. We value all comments from our customers, and we are sorry to hear about your recent experience with our company. ION Solar has included this Homeowner's information to our No Contact List, so they will no longer be contacted by ION Solar.
  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a faulty panels and they asking me to pay a service fee. I did not manufacture the panels. I have been very high bills due the solar not producing anything.

  

  Business Response

  Date: 12/03/2024

  Thank you for sending this complaint over to **. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve. The customer contacted *** to get assistance and was informed that we have a fee we collect for service calls that take place after the project is completed. Because the fee has not been paid, *** has not scheduled a service appointment with the customer. If equipment needs to be replaced, we work with the manufacturers to replace it under the equipment warranty. Furthermore, ION Solar will review this complaint and will work towards a resolution with the customer. Additionally: In the signed Customer Installation Agreement(***) on page 5
  
  POST-INSTALLATION SERVICE CALLS
  Except as covered by or otherwise set forth in the Limited Warranty (Exhibit A), if at any time after installation is complete Owner requests that Contractor inspect or otherwise perform any maintenance or service to the Solar System or any component thereof (a Service Call) Owner shall pay Contractor on a labor plus parts basis. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels installed by ION SOLAR-Texas and live on a golf course. ION never mentioned anything about the potential problem that might arise from having solar panels installed and living on a golf course. I know that they were aware of this potential problem! It is apparent that they just wanted to make a sale. Currently, every one of my solar panels has multiple cracks in them. I called ION to inquire about this issue and have been told by several different supervisors that there is nothing that can be done. So, basically I am left with the ONLY solution, which is paying my $1000 deductible to get them fixed, and then they will just get cracked again. I still owe $25,000. I am at the point that I just want them taken off because this has been the worst investment, and I just want out. However, I am now told that I will have to pay for them to get taken off and will still owe the $25,000. This feels like a scam, and I am so disappointed that they have NOT offered any feasible solution to this ongoing problem except for me to pay more money to have them fixed or taken off. This potential issue needs to be disclosed!!!! This is just bad business and a BAD company that does not care for their customers. The solicitors from ION continue to knock on my door, and I take them to the back to show them the issue and suggest that they don't waste their time going through this neighborhood. The sales people will often make remarks such as "That sucks!" Yes, it sucks! I want a viable solution.

  

  Business Response

  Date: 11/05/2024

  Thank you for sending this complaint over to **. ION Solar is committed to addressing our customer's complaints.  We value customer's feedback as an opportunity for our company to improve, furthermore ION Solar will review this complaint and will work towards a resolution with the customer. ********************** provides a 10-year Limited Warranty and advises the exclusions from coverage; which includes damage from golf *****. The Customer was interested in proceeding with solar and so ION Solar was contracted to install solar panels on the home. While this is not something we cover in our warranty, we would recommend that the Customer takes this to the golf course, since it would be their players that are responsible for the damage to their home. ION Solar is able to replace the panels, but this is not something that we can replace at no cost.  Additionally: In the signed Customer Installation Agreement(***) on page 4
  
  EXHIBIT A - Limited Warranty - EXCLUSIONS 
  
  (a) The Warranty obligations do not extend to:
  i. Any repair, replacement, modification, enhancement or reinstallation of the ** System or any part thereof using
  a part or service not provided or authorized by Contractor;
  ii. An accident, alteration, negligence, vandalism or other misconduct by Owner, subsequent owner or any third
  party, including, but not limited to, damage from golf balls;
  iii. Earthquake, fire, flood or other acts of God;
  iv. Damage from pests or rodents; or
  v. Any roof performance issues (1) not related to roof penetration made as part of the installation of the **
  System or (2) otherwise covered by Owners homeowners insurance.

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22487680
  
  I am rejecting this response because: ************ is still making NO attempt to resolve the issue, which is my initial complaint. Once again they are taking zero responsibility and deferring it to someone else. This response makes me even more upset!!!!
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 11/12/2024

  ION Solar has attempted to reach the customer by phone and have provided our number to return the phone call. ION Solar will continue to attempt to reach the customer regarding their complaint.