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Business Profile

Used Car Dealers

Versus Automotive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Versus in July. I purchased with it an extended warranty, eligible for refund (pro-rated) if cancelled later-on. The extended warranty was provided by Endurance. In December of last year, I traded the car in, and requested in late December a refund of the pro-rated warranty cost, which Endurance confirmed should be $893.86 and I was to receive this check from Versus.I've been exchanging emails and texts with both Versus, and Endurance - and have not received the check/refund. To top it off, they now aren't responding.In the email I'm attaching, you will see the email from > Cancellations <********************************> - Sent: Tuesday, February 21, 2023 8:29 AM... that they confirm the amount, advise check was sent end of January. Versus claims to have not received it.

    Business Response

    Date: 06/06/2023

    Refund was issued. 

    Customer Answer

    Date: 06/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Versus Automotive, LLC is NOT a BBB Accredited Business.

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