Reviews

This profile includes reviews for Skullcandy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Skullcandy, Inc.

  6301 N Landmark Dr Park City, UT 84098-6439

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  Skullcandy, Inc.

  303 611 Alexander St Vancouver, BC V6A 1E1

Review Details

• Review fromJillian S

  Date: 12/31/2023

  1 star

  Jillian S

  Date: 12/31/2023

  Ordered a family gift that they ruined. My husband ordered 2. Got his correct order. I ordered 1 and received wrap arounds when I ordered in ear. I reached out. They said I should receive my correct ear buds between 12/20 and 12/28. I've tried ********* site contact, and email. In already upser they ruined the family gift now no one will contact me. Not a happy customer at all.

  Skullcandy, Inc.

  Date: 01/03/2024

  Hello *******, we apologize for the inconvenience you experienced with your order of the holiday season. We would request that you reach out to our professional customer service team by contacting ******************************. We promises we will do whatever it takes to make this right for you and win you back as a customer.Keep on rockin'!

• Review fromSarah J

  Date: 12/13/2023

  1 star

  Sarah J

  Date: 12/13/2023

  Worst customer service. Bought a faulty product, sent to the company and they refuse to send me my money and yet I don't have a product.Never buy anything from them.

  Skullcandy, Inc.

  Date: 12/14/2023

  Hello *****, we are so sorry that you had a bad experience with our products and services. We would kindly ask that you reach out to our customer service team and we promins we will make this right for you. Thank you, Skullcandy customer service.

• Review fromBrooke A

  Date: 10/08/2023

  1 star

  Brooke A

  Date: 10/08/2023

  This is literally the worst company ever. I bought their products for years, they were literally all I bought. The quality went far downhill, super fast. And the customer service is trash. I waited about a year for their chargers for a product to be in stock, then once they were finally in stock, despite giving the link to the charger I needed the customer service didnt specify which charger to buy. So I didnt know I needed to click on the other one until I quickly purchased, all excited that they were finally in stock. So I immediately messaged them to please exchange it for the correct one, which is the same price. Not more than 2 hrs later I read a response email saying they cannot change any orders, it will have to be delivered and I will have to pay for shipping or refuse the package within 14 days of purchase. Mind you, it takes about 10 days to be deliveredand its impossible to refuse the package since they dont label it as being shipped from their company. Upon reading reviews, I noticed I was lucky to have even received it at all, and even after returning to sender, I never received my refund. Scam artist of a company. And I found a charger that would work for my product by the way. Didnt even get to use the headphones due to my dog getting to the charger that came with it before even charging the headphones, and when I finally got to charge them after a year of collecting dust, they didnt even work. Only one side would pair with Bluetooth. So literally got completely messed over on both my purchases. Then my ex informed me his had the same problem too. This company needs to be shut down, seriously terrible company now.

  Skullcandy, Inc.

  Date: 10/10/2023

  Hello ******, We truly apologize on this experience you've had with us. It looks like our customer service team is already in contact with you and the refund process has started. Please let us know if there's any other issues for this refund. Thanks,Skullcandy

• Review fromKristopher J

  Date: 07/28/2023

  1 star

  Kristopher J

  Date: 07/28/2023

  I ordered a pair of $230 headphones and had an issues with them ******* told me to send them back with the prepaid label and they would send a new pair i sent back my old pair and haven't received my new pair yet and now im being told I have to file out the warranty claim and send back the headphones that's a little to late and now its hard to get in touch with them.

  Skullcandy, Inc.

  Date: 10/10/2023

  Hello, ********** Sorry to hear about your warranty experience. Unfortunately we don't send prepaid labels with our shipments. Please contact our customer service team and they may assist you with this! Thanks,Skullcandy

• Review fromWade G.

  Date: 03/08/2023

  1 star

  Wade G.

  Date: 03/08/2023

  The Skullcandy in the *** earbuds that I purchased in December of ********************************************************************** and out now the left earbuds seems to have a short in it I went on mine uploaded my receipt for warranty claim over two weeks ago and have not heard one word back from them then I call the ***** number to get help and I get a rude employee who hangs up on me and doesn't want to listen so now I'm out $80 on a pair of earbuds that are doing nothing but collecting dust and I can't get my warranty claim responded to do not buy anything from Skullcandy their people are rude their websites send you around in a 360 circle making it all but impossible to put in a warranty claim and then when you do you get no response back.

  Skullcandy, Inc.

  Date: 10/10/2023

  Hello ****,Thanks for your honest feedback, we always love hearing from our customers. Im sorry that your headphones didnt live up to your expectations and Ive forwarded this feedback to our ***************** team. I really hope youll give us another try in the future - both our products and our customer service have an amazing reputation and I know we can do better for you.Thanks,Skullcandy

• Review fromConnor F

  Date: 01/13/2023

  1 star

  Connor F

  Date: 01/13/2023

  Bought a pair of wireless headphones from Skullcandy via BestBuy in FEB 22. They broke in JUN 22. I used the warranty to return them to Skullcandy warranty facility. In JUL ************************************************************ a $60 coupon to use on their website. I bought the $80 ***** headphones with 2 year protection plan and accident coverage for an additional $24. That's a total $104. The ***** headphones lasted 5 1/2 months. I returned these to the warranty facility too. I was told the ***** headphones were out of stock too, and was offered a $60 voucher for their website ONLY. The only correspondence from Skullcandy was via a no-reply email.I want a refund because of the number of issues I have had with these products. The cost of the warranty appears to have been a waste of time. I am frankly insulted Skullcandy is offering a refund for LESS than the cost of my returned ***** headphones.

  Skullcandy, Inc.

  Date: 10/10/2023

  Hello ******,Sorry to hear about this experience. It looks like there was some error with our coupon that was sent to you and it shows that our team has fixed that for you with a brand new coupon with the right amount. Thanks,******

• Review fromEmily J

  Date: 10/20/2022

  1 star

  Emily J

  Date: 10/20/2022

  I bought a pair of earbuds from ******* and they died within 6 months. They wont refund me and insist I need to mail them back (and pay for that myself) Im order to get a new pair. I dont want a new pair. I want a refund.

  Skullcandy, Inc.

  Date: 10/21/2022

  We are sorry to hear that your products didn't live up to your expectations. We would love to take care of you. Please contact us on https://contact.skullcandy.com/ so we can assist you properly.

  Emily J

  Date: 10/21/2022

  Shows how clueless and stupid you are. I've been dealing with your website for the last three days and no one will issue me a refund. They keep telling me to go to ******* to get the refund. Why should ******* eat it on your crappy product? You are apparently completely unwilling to stand by your product and issue me an $80 refund on my product. I have a copy of the receipt and everything. I don't want another pair of your crappy earphones. I want my money back. Your crappy company is also demanding I mail you the broken earphones and PAY FOR SHIPPING. Are you serious? FOR WHAT? If your company was worth a ****, you'd take care of this.

• Review fromBrendan L

  Date: 08/10/2022

  1 star

  Brendan L

  Date: 08/10/2022

  Bought my first set of blue tooth headphone that lasted maybe 2-3 months until the collapsible component’s of the unit completely broke and rendered them useless. Submitted the warranty claim where I was told a new set was shipped with a tracking number. Try to track the item and told by USPS that it’s invalid. About two weeks later after reaching out I’m informed the sesh headphones were discontinued and I was given a credit. I replaced those head phones with sesh ear buds that lasted again only 2 months, when the right bud stopped connecting to my phone and rendered these also useless. It’s great that they have a warranty, but not great that their product last a couple of months at best and you’re responsible for paying to ship the defective items back to them. Incredible that they keep collaborating with these huge brands for a company that has a horrible product.

  Skullcandy, Inc.

  Date: 04/22/2025

  We're really sorry to hear about the trouble you've had not just with the durability of your headphones but also with the warranty process and replacement experience. We understand how frustrating it must be to go through two separate product failures in such a short span, especially when youre doing everything right by reaching out and following the warranty steps.We appreciate you recognizing that we do offer a warranty, but we also understand that its not enough if the products themselves arent holding up. Thats not the experience we want our customers to have, and its clear weve let you down ******* for the tracking confusion and delays with your replacement, thats on us. Discontinuing a model shouldnt leave you in the dark, and we shouldve communicated that situation more clearly and promptly. Were also actively reviewing our warranty return process, including shipping costs, and feedback like yours plays a big role in pushing for better ************* love the chance to make this right and ensure youre left with a product that actually meets your expectations. If you're open to it, please reach out to us again at ****************************** and mention this BBB review. We'll make sure your concerns get the extra attention they deserve.Thanks again for calling this out. We hear you, and were committed to doing better.

• Review fromBerletta C

  Date: 08/02/2022

  1 star

  Berletta C

  Date: 08/02/2022

  Bought and the earbuds didn't work. Did everything it said to do and even looked up on YouTube still would not work.
  

  Skullcandy, Inc.

  Date: 04/22/2025

  Thanks for flagging this. We're really sorry your earbuds didnt work right out of the box. Thats definitely not the experience we want anyone to ******* sounds like you tried all the right steps, even checking ******* for help, and we understand how frustrating that must be when nothing gets them going. If you havent already, wed like to help you get a working pair or explore other options under our warranty.Please reach out to our support team at ******************************, and mention this review so we can get things sorted quickly. We appreciate you giving them a shot, and wed love the chance to turn things around for you.