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Business Profile

Food Manufacturers

Kodiak Cakes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While eating the pancakes from this company, I found a hard piece of plastic in my mouth that was in their product. It's white, sharp and the size of a dime. I still have it. I contacted the company and told them about it. They offered to send me more products which is ridiculous. If I'm eating, your pancakes that is contaminated with foreign objects why would I want more? I replied to them, no thanks and instead requested a visa gift card in the same amount of the care package they wanted to mail out. They stated no. I threw out the rest of the product, so it was lost money for me to purchase their product. I bought this from the bulk store, in a big quantity. It's not too much to ask to have that refunded with the value of the other package goods they were willing to throw together and ship. It's pretty gross and dangerous for people to have same sharp pieces of plastic in their mouth. This company doesn't understand that.

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Kodiak Cakes phone # voice mail is full. I cannot leave a message.They don't answer their phone. This is a terrible way for a company to operate I purchased 4 pkgs of Blueberry Muffin Mix they were absolutely terrible & they didn t hv any blueberries in them. I wld like the company to replace them

    Business Response

    Date: 09/01/2022

    We apologize that we were unable to answer your call. Our offices were closed for a company wide retreat and we were unable to respond to all voicemails before it filled. We have updated our system and there should not be any issues moving forward. 

    Our team will reach out separately to rectify the situation as we would like to address this product issue with our manufacturers. We take all product complaints very seriously and create cases for each one with detailed information. We will ensure that the product purchased is replaced with product that you are happy with. 

    Customer Answer

    Date: 09/07/2022

    Hi,
    It has been two weeks since I contacted Kodiak Cakes.
    I sent them an email, left my phone number, but no
    response.  A consumer is not able to get thru or leave
    a message at their phone number.
    Can you please have them contact me.
    ****************; ***********
    If I do not receive a response I will contact the ******* Attorney General's
    Fraud Department.
    This company has no customer service.

    Business Response

    Date: 09/09/2022

    I have spoken to June and we have come to a resolution. We will be replacing her product and sending additional product to help rectify the situation. We have since fixed our voicemail box issue and there should be no issues moving forward. 

    Please let us know if we need to take any further action. Thank you! 

    Customer Answer

    Date: 09/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Kodiak Cakes, LLC is NOT a BBB Accredited Business.

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