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Business Profile

Hotels

Park Regency

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention several concerns I have regarding my timeshare ownership with Park Regency. For the past several months, I have received statements from Park Regency without any substantive communication addressing the issues I am currently facing. During the initial sales presentation, I felt subjected to various high-pressure sales techniques that ultimately influenced my decision to sign the contract. Unfortunately, the lengthy and intense presentation did not allow me to fully comprehend the stipulations of the agreement. It has come to my attention, only after the purchase, that there exists a rescission period, of which I was not adequately informed by your representative. After acquiring the timeshare, significant life changes - such as my retirement and the passing of my wife, Nanette, in 2018 - have forced me into sudden and drastic financial adjustments. Despite these challenges, Park Regency's communication has predominantly revolved around collecting payments and sending my account to collection agencies, with minimal assistance provided to address my concerns as an owner. Considering the aforementioned circumstances, I find myself in a difficult financial position, relying solely on a fixed income. Therefore, my primary request is for the cancellation of my timeshare, relieving me of any further financial obligations to Park Regency. I believe a cancellation agreement would be a fair resolution for both parties. I kindly request your prompt attention to this matter and anticipate a timely response outlining the steps and conditions for the cancellation process. Your cooperation in resolving this issue will be greatly appreciated. Thank you for your immediate attention to this formal complaint. I look forward to your prompt response.

Park Regency is NOT a BBB Accredited Business.

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