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Business Profile

Internet Services

Wicked Fast, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wicked Fast, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wicked Fast, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Wicked Fast Internet in May of this year. I paid $2,000 for a "point to point" connection because I was told by Trevor, the business owner, that this would result in speeds of at least 500 Mbps download and 500 Mbps upload, with 750 Mbps download/upload being more likely. (See the attached screenshot of a text message Trevor sent me, which promises this.)

      He also told me that the tower was going to be upgraded to achieve even higher speeds of 950 Mbps up/down. This was a major reason I decided to pay such a high price. Trevor said this would be completed in May or early June. However, it is now December and it still hasn't been done, despite repeated requests. (See the attached screenshot with evidence of his promise to upgrade the tower in May.)

      What's more, I've had frequent connection problems since I've had this service. Each time I text or call them, they say they are "escalating to engineering" to fix the issues, but they never follow up and the problem is never fixed. I have screenshots of text messages to prove this.

      I would like the tower to be upgraded as I was promised more than 6 months ago. I would also like a partial refund of the $2,000 I paid for the point to point connection, since they never upgraded the tower as they said they would, and since the service has been extremely unreliable and they have been unresponsive and unwilling to fix it.

    Wicked Fast, LLC is NOT a BBB Accredited Business.

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