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Business Profile

Medical Lab and Testing

Olympus Health & Performance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Olympus ***** and Performance for COVID testing. I provided them with my insurance information and they said they would submit it to select health. They did not ask for any payment. This was some time in 2021. I received no bills from them. I just received a letter from **** Billing and ******** Services (Debit Collector) that a bill of $451.31 will be sent to collections at the end of January 2023. I feel that this price is higher than the services obtained. There was no bill for me to look at. Olympus Health will not provide any information. They say to ask those questions to the ******** services. The customer service is awful, non existent. There is no one to explain charges or why insurance wasn't billed. The reference # from **** Billing and ******** services is ******

    Business Response

    Date: 01/10/2023

    This claim is under review by our third party billing company.  We are unaffiliated with the company that submits are claims or does not submit them in error.  I do know that they have tried to reach patients to correct claims and any patients that did not respond were sent bills ( according to the billing company) prior to submission to collections.

    Customer Answer

    Date: 01/11/2023

     
    Complaint: 18661954

    I am rejecting this response because: Rejecting Olympus's claim because  they never billed Select Health, like they said they would at the time of service. I talked with select Health and they never received a claim for Olympus Health and Performance.  I was not contacted by any billing company concerning this until I was contacted by the collection agency. Furthermore, this didn't come to my attention until a year after the date of service, so a claim could not be submitted to insurance.  Olympus would not provide information to talk with a billing company about this matter.

    Sincerely,

    ***************************

    Business Response

    Date: 01/11/2023

    We understand that perhaps the third party billing company did not submit the claim. We will follow up with REDeMED concerning the matter.  They were also responsible for sending out a bill regarding the matter.  It is possible this did not reach you for a host of reasons.  We do not disagree that this is out of the realm of possibilities.    We will ask the third party medical billing team to submit the claim on your behalf.  

    Thank you.

Olympus Health & Performance LLC is NOT a BBB Accredited Business.

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