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Business Profile

Online Retailer

Revealed Films, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21891677

    I am rejecting this response because this appears to be an internal information technology communication issue for Revealed Films to resolve with *****************. I am not responsible for resolving an internal information technology communication issue between Revealed Films and *****************. I did not have any part in designing the internal information technology communication between Resolved Films and *****************. Revealed Films and ***************** work out your  internal information technology communication issue between the two of you. Revealed Films and ***************** - i refuse to be part of your solution to an internal information technology communication problem which i did not create.

    Sincerely,

    *********************

    Business Response

    Date: 06/25/2024

    Dear ****,
    Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced.
    We have reviewed your request to be unsubscribed from Revealed Films emails and can confirm that you have already been unsubscribed from our mailing list. However, we noticed that you are still subscribed to emails from our sister company, ***************** Films.
    To address this, you can contact our customer support teams directly:


    Revealed Films: **********************************
    ***************** Films: ***************************************


    We will ensure that your email preferences are updated accordingly. If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
    Thank you for your understanding and patience.

     


    Best regards,
    Customer Support
    ********************

    Business Response

    Date: 06/27/2024

    Hello ****! You created a BBB complaint with Revealed Films about not being able to unsubscribe from the mailing list. We have take action on our part and you are no longer subscribed to any emails from Revealed Films. ***************** and Revealed Films are separate companies. If you are receiving emails from ***************** Films, you can contact their support or file a complaint through BBB under ***************** Films account. Thank you. 

    Customer Answer

    Date: 06/28/2024

     
    Complaint: 21891677

    I am rejecting this response because as of today, I am still receiving SPAM emails from Revealed Films. SPAM emails says I can unsubscribe from them which I receive from Revealed Films, but i cannot do so.

    Sincerely,

    *********************

    Business Response

    Date: 07/01/2024

    Could you please confirm the email address where you're receiving emails and the sender's email address?

    Customer Answer

    Date: 07/02/2024

     
    Complaint: 21891677

    I am rejecting this response because I do not how you would like me to confirm the my email address and sender email address. At this point, I am assuming you want me to confirm my email address and sender email address in this response. My email address is ******************** Sender email address is *******************************. 

    Sincerely,

    *********************

    Business Response

    Date: 07/03/2024

    I would like to confirm that you are unsubscribed from all Revealed Films email subscriptions. You are also added to the 'do not contact' list. 

    Customer Answer

    Date: 07/09/2024

     
    Complaint: 21891677

    I am rejecting this response because as of 9 Jul 24, 5:08 pm, I am still receiving SPAM emails.

    Sincerely,

    *********************

    Customer Answer

    Date: 07/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. For now, I will accept the business response. However, if I receive any more SPAM emails from Revealed Films, I will file another BBB complaint. Fair enough???

    Sincerely,

    *********************

    Business Response

    Date: 07/10/2024

    We show that your email address has been added to the ' do not contact ' list. Please forward the email you received from Revealed Films to *********************************** with subject line "ATTN: DENE' ". The customer support manager will evaluate the situation at hand and contact you with the solution. Thank you.

Revealed Films, Inc. is NOT a BBB Accredited Business.

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