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Business Profile

Real Estate Services

Destination Exchange International, L.L.C.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/14/24 I booked a vacation for the Grand Palladium Jamaica resort through Diamond Resorts Destination Exchange for which I had used 2000 of my member points and paid an additional $1,975 to only be blindside on 6/21/24 when I arrived from the USA to Jamaica that none of my monies paid were applied to my one week stay. The resort said I had to pay $6,600 in order to stay at the resort for which I was not aware and prepared to do nor did Diamond Exchange or Diamond Resorts communicate that there was additional out of pocket expenses prior to my arrival. After 3 hours of waiting for someone at diamond to answer my call I was told that they were unable to assist me since I paid through DEX and there is no direct contact# for DEX. In oder for my family of 4 to stay, I ultimately had to pay $4,740 which came with a lot of haggling and frustration. DEX and Diamond Resorts deceptive practices exploits their members/travelers/guests which leaves them to be victimized due to their lack of communication and pricing transparency. To be stranded in another country was very frightening for me and my family and should not happen to another family. I came to celebrate a huge milestone but could not enjoy my vacation because of these deceptive practices, I am asking for a full refund of all monies paid.

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******* *****, I booked a vacation through Destination Xchange to deposit my traditional resort week. It was not until after payment of all fees that the confirmation contract states the pool, deck and beach access is closed. This was not listed alongside the resort description under the pictures prior to purchase. Other resorts have clearly identified issues prior to booking, yet I was shocked to learn this oceanfront property has no oceanfront access or pool. I emailed within hours and called the following day to pick a new location with the company to which the cancellation fee would be $200. I would be required to rebook and repay even more fees. My traditional week is oceanfront I am seeking something comparable with oceanfront access. Sea Club IV Date of Purchase 5/7/23. Confirmation Number: ***************** 
    DR Confirmation: ********** Travel dates: 7/01/23-7/01/23

Destination Exchange International, L.L.C. is NOT a BBB Accredited Business.

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