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Business Profile

Skateboard Park

Parleys Recreation Partners, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Parleys Recreation Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parleys Recreation Partners, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They scam you. Although the resort is fun they have predatory business practices. I only wanted a month membership, they charged me a second month after the first month ended I immediately asked for a refund was told they would after I submitted a form. I submitted the form. Looked like things were good the charge was off my account then they decided to change their minds and charge me anyways. I contacted them on the phone, they said it’s their policy to only refund you half if it’s within 48 hours of renewal. I wasn’t satisfied with that and told them I had no intentions of a second month when I made the first months purchase and that that was a scammy business practice and that if they didn’t refund me there would be further issues. They then called me back and told me they wouldn't refund me at all. My further issues (a bad review, a complaint to the better business bureau, a credit card dispute, me personally never going to your resort again, and speaking poorly of your business practices from henceforth.) Why not just treat customers with some basic respect and not try to scam them. Unfortunately this isn’t the first poor experience I had with them, when I payed for the first month membership I had only ever been there once prior on a night ski. The lady at the front desk had a really negative attitude. I asked if the promo code I was given last night ski would still work for my first month, she said no. I tried it and it did work. She then felt the need to tell me that she saw I had been a week earlier for a night ski and tell me she thought about refunding me for that night sense I bought a month membership but that she wasn’t going to. ???? I suppose just be rude. Honestly a bummer. A business can do so many things right but failing in critical areas like the way you treat customer’s and business practices can be your downfall

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