Reviews

Review Details

• Review fromAmber W

  Date: 10/28/2024

  1 star

  Amber W

  Date: 10/28/2024

  I hired ***************** to enclose a large barn structure, providing photos and measurements upfront. However, without informing me, ManCaveStructures subcontracted my project to Quality Carports, Inc. After a frustrating six-week wait, I was finally scheduled for installation, only to have the installers arrive demanding full payment in cash or money order before starting. This payment method felt risky and left me with no guarantee that the work would be done correctly.Additionally, the installers couldnt communicate in English, forcing us to rely on a translation app to discuss the project. To make matters worse, they showed up with the wrong materials, which I noticed only as they began reloading their truck. They informed me, again through the app, that theyd need to reschedule for when the correct materials were available. Only after insisting did I manage to hold off on payment until the job was actually completed, which required another two-week delay.This experience with ManCaveStrcutres was unprofessional and aggravating from start to finishpoor communication, lack of transparency, and a subcontractor who couldnt deliver as promised. I wont be using ManCaveStrcutures or Quality Carports *** again, and I strongly advise others to exercise caution with this company.

  Quality Carports, Inc.

  Date: 10/30/2024

  Dear *****,At High Quality Carports, we are committed to providing exceptional customer service, and we apologize that your experience with us and our dealer did not meet this *********** the contract signed on August 24, 2024, it states that Mancave Structures would be subtracting Quality Carports **** to take care of the addition that was not originally constructed by us. While we typically avoid modifications on structures not built by us, we made an exception to help facilitate your enclosure project. Unfortunately, due to an initial miscommunication, we had to reschedule the installation.During the confirmation call, details were reviewed, and per the emails, the end wall measurement was confirmed as 16 feet. However, when our crew arrived, they found that the wall measured 18 feet, plus an additional truss. Consequently, they were unable to proceed and rescheduled the installation, which initially had been on track according to the estimated timeline provided by Man Cave Structures.We promptly rescheduled your installation within three weeks. Per the terms outlined in the signed contract and the confirmation email, full payment is required upon the crews arrival, and you agreed to these terms at the time of signing. During the first visit, your payment was refunded due to our inability to complete the work. For the rescheduled installation, you requested to make a partial payment, which was not feasible under the terms and conditions.We value your feedback and will use this experience to make improvements that prevent similar issues in the future. Our top priority remains delivering outstanding service. Please accept our sincerest apologies for any inconvenience this may have caused.Warm regards,High Quality Carports

• Review fromBill F

  Date: 01/15/2024

  4 stars

  Bill F

  Date: 01/15/2024

  Here's my story - I ordered my building through Big Buildings Direct. I followed the process that was outlined by them. I got the permit, had the pad poured by a contractor here in town. When it came time for building delivery, I was told they wouldn't unload the truck until I paid them in full. I refused to do that and offered to pay half when they arrive and half on completion. Initially, the company balked at that, but eventually we agreed to the terms that I had suggested. Once the installation date arrived, the crew was out-freakin-standing. I paid half the money up front and the final payment when completed. The crew consisted of three guys. The foreman, Miguel, was a stickler for detail and one of the hardest working men I have ever seen. I did the research, and I have seen the poor reviews. I have to say that my experience was very positive. They worked long hours in very windy and cold conditions. They left the job-site spotless. Nothing but kudos to the team. I'm only giving a 4 star review because of the company policy to demand payment upfront. Other than that, they were very good to work with.

  Quality Carports, Inc.

  Date: 01/17/2024

  Hello ****, We appreciate your uplifting words and are glad you had a positive experience with our team! We understand the full payment policy may inconvenience some customers, hence why we mention it a few times on the contract. As you mentioned, our crews are very hard working and we like to ensure they get paid for their dedicated time. We are happy to know that the crew was able to work with you. We hope to work with you again soon, thank you! Quality Carports **** ************