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Business Profile

Motorcycle Supplies

MX Powerplay, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are an Amazon seller. I purchased a fully charged 12v motorcycle battery. The battery received is only 9.1 It will not charge. It is dead. Company has been notified. Amazon has been notified. CC dispute has been initiated. Company reply is that their “team” is looking into it. I am ordering another battery from a reputable company as this one is not.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 1st we rented a car and left a ****** deposit. Aug 2nd we notified them we would need the vehicle 1 more day. I got home from work and the police were there. They took the car and kept my ****** deposit.

    Business Response

    Date: 08/03/2023

    Hello,

    We sell UTV/ATV/Motorcycle parts. We do not rent cars. We also do not have any records of orders or any contact from that customer. We think they accidentally filed this complaint for the wrong company. 

    Thank you!

    MX PowerPlay

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MX PowerPlay works as a 3rd party online sales company. I purchase a coupler products at once and purchased the " insurance" in case of damage. The windshield arrived broken, took 4 weeks to have it replaced. The replacement windshield arrived broken as well. With supporting pictures I requested a refund for the windshield only. MX PowerPlay is refusing a refund.

    Business Response

    Date: 10/27/2022

    We sure do work as a 3rd party. We often drop ship directly from our supplier to give faster better service to our customers. It is very unfortunate that the carrier damaged the item. We can show with all communication to the customer that we never refused to refund the customer. We only asked that the customer send back the hardware before the refund would be submitted and we even provided a free shipping label. The customer has already been refunded. 

     

    MX PowerPlay

    Customer Answer

    Date: 10/28/2022

     
    Complaint: 18323835

    I am rejecting this response because: refund has not been recieved.

    Sincerely,

    ***********************

    Business Response

    Date: 10/28/2022

    We have proof that the refund was submitted. If it has not been received, that is because the bank has not finished the process. 

    Customer Answer

    Date: 10/28/2022

     
    Complaint: 18323835

    I am rejecting this response because: I verified with my bank, whom is the backer for the debit card used. That there is no refund, nor is there a pending refund between the two banks. My bank will dispute the debit card charges, if a refund isn't issued. I have returned the components as asked, using the ***** label this morning.  I would appreciate the return of my money.

    Sincerely,

    ***********************

MX Powerplay, LLC is NOT a BBB Accredited Business.

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