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HydroJugThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.52/5 stars
Average of 61 Customer Reviews
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Review fromKyerica N
Date: 03/31/2025
1 starKyerica N
Date: 03/31/2025
I have reached out. Ia email several times to Hydrojug about the quality of my jug. Ive only had it less than a year and it does not hold temperature. My ice melts and my drink is hot within 2 hours. I have tried to resolve this issue with them but have since been ignored. I asked to mail the merchandise back to them and receive a replacement no response. -10/10 experience.HydroJug
Date: 04/01/2025
Hi Kyerica!Thank you for reaching out, I am sorry to hear that. I looked at your emails with our *** and our *** did respond with steps on beginning a warranty claim for a ***lacement they were waiting on a response on your end for that claim. Please email our team back with the option you would like to proceed with for the claim and they can get that finished for you. -The HydroJug TeamReview fromAlexandria L
Date: 02/19/2025
5 starsAlexandria L
Date: 02/19/2025
HydroJug has great customer service! Whenever I have a question or issue they are quick to respond. Love this Utah company!HydroJug
Date: 02/21/2025
Thank you so much for sharing your experience we are happy to hear that. -The HydroJug TeamReview fromSara H
Date: 12/17/2024
1 starSara H
Date: 12/17/2024
Was so excited to receive these Hydrojugs. We have a large family that uses ******* mugs and all were very hopeful to switch to HydroJug because of its advertised leakproof feature. However, the customer service has been questionable. I ordered several jugs 3 weeks ago and noticed that my order status has not changed since. Ive contacted HydroJug several times, and still no status change. At one point, I was assured that my order would ship within 48 hours that was over a week ago & still the order remains Unfulfilled. Theres no phone number to contact anyone, so youre at the mercy of email communication that from my experience, has resulted in no resolution. Very frustrated and disappointed. We would have been frequent customers for personal and business use.HydroJug
Date: 12/18/2024
Hi ****! Thank you for reaching out I see you emailed in to our team on Dec 8th and our rep *** responded back to you on Dec 10th with an update regarding laser etch orders. Unfortunately laser etch orders can take longer to fulfill our team is working around the clock to get all the etch orders customized and thank you for your patience. Please reach out to our team for any other assistance with our email that was contacted **************************************Review fromKira M
Date: 12/15/2024
2 starsKira M
Date: 12/15/2024
Ordered on Nov 26. Now Dec17 and no communication regarding the order and there is no record of my order in the system. I have written asking for assistance with no response. I am hoping Affirm will assist me for refund if I never receive my purchases.HydroJug
Date: 12/17/2024
Hi Kira!Thank you for reaching out I see you emailed in to our team on Dec 8th and our rep ****** responded back to you on Dec 10th with an update regarding laser etch orders. Unfortunately laser etch orders can take longer to fulfill our team is working around the clock to get all the etch orders customized and thank you for your patience. Please reach out to our team for any other assistance.Review fromCHAD C
Date: 10/08/2024
1 starCHAD C
Date: 10/08/2024
Terrible product and customer service!! Bought the 40oz Traveler and in less than a month saw rust accumulating around the top where the threads were. Tried to rub it off, but it was permanently pitted. Reached out to customer service and they told me to try to wash the rust off again, which did not work. Then they instructed me to carve a giant * in the middle of the cup for their warranty program. I did this, took the pictures, and then discarded the cup. After several days they responded back and stated the * wasn't verifiable enough and that I needed to do it again. I mentioned that I threw the cup away (because why would I want to drink out of a rusted cup) and they stated that there was nothing that they would now do. Worst cup performance ever and even worse customer service. Buyers beware...HydroJug
Date: 10/09/2024
Hi ****!Thank you for reaching out and I have looked into this further. The scratching the x is part of our warranty process in order for us to file a claim those steps must be taken. Our team instructed you to do that and the photo that was sent over was not very clear and so our team kindly asked for another image so we could see it better. We will gladly replace the item we just need to warranty steps to be followed if that image can be provided we will be able to move forward with the claim. You can email our team for any further assistance.-The HydroJug TeamReview fromJessica D
Date: 08/24/2024
1 starJessica D
Date: 08/24/2024
Terrible customer service. I placed an order of 5 customized cups for my kids July 30th and still no shipping on Aug 24. I emailed them about 2 weeks after ordering and it took a few days for them to respond but they did get back to me, saying shipping time takes longer with engraved names. I emailed again last week and they stopped responding. I chatted with them on their site and they stopped responding to me after I told them the order was from July. $170 spent on cups my kids don't have for school and no way to speak with anyone. Their cups are amazing, but I will not be ordering directly from them anymore. So sad when their cups are so good. PLEASE INVEST IN BETTER CUSTOMER SUPPORTHydroJug
Date: 08/28/2024
Hi *******!Thank you for reaching out, we are sorry to hear this. I looked into your order and it looks like your order was ordered during our free laser etch promotion and with promotions or sales fulfillment can take longer than usually as well as laser etch orders. Your order should have gone out already so we do apologize for the delay and I will issue you a gift card for the inconvenience. -The HydroJug TeamReview fromHeather L
Date: 07/30/2024
2 starsHeather L
Date: 07/30/2024
Non existent customer service. I have tried contacting for multiple reasons, never a response. The only response I ever received was to a DM on Insta regarding their inaccurate promotion. They basically said 'oh well'.HydroJug
Date: 07/31/2024
Hi *******! Please email our team at ************************************* for assistance with any issues with your order as that team will be the one to resolve any issue you have. Our social team is a separate team and cannot assist in issues with orders and so that is why they guide you to the correct team. Please email our team at ************************************* for more assistance. -The HydroJug TeamReview fromAmanda T
Date: 07/23/2024
1 starAmanda T
Date: 07/23/2024
I placed an order on June 22 order number *******. I have attempted to email this company multiple times regarding my package. They stated I would have to wait ***************************************************** order for them to file a claim. I emailed them back *********************************************************************** getting the item replaced! This is the second time I have had issues with shipping from this company. I would not recommend purchasing from them if you don't want to deal with shipping issues. If you live local and can pick up in store it may be a better option. There is no way to reach a live person to get a problem resolved which is very frustrating. Especially when your response email lands in their queue and have to wait 4 days to respond again. Very frustrating!HydroJug
Date: 07/31/2024
Hi ******!I am sorry to hear that, I have looked into this and it looks like you have been in touch with our team and since your order tracking had not updated within ******************************************************************************************* refund and a refund was chosen and so we processed that for you. If you need any other assistance email our team at [email protected] HydroJug TeamReview fromKarrie S
Date: 07/19/2024
1 starKarrie S
Date: 07/19/2024
Accidentally selected the wrong shipping address. Immediately email support to help me change it. They responded saying they could not do anything despite me reaching as soon as I placed the order. I then asked to cancel the order, they said they also can not to do that. So I asked for a refund, they said I could only get a refund if I ship it back to them. In which I responded, how would ship it back to you if the whole issue is the wrong shipping address? 0/5 stars if I could, truly helpless customer service, zero problem resolution skills. They do not deserve to be in business.HydroJug
Date: 07/22/2024
Hi ******!Unfortunately we are not responsible for orders sent to the wrong address, our orders process almost immediately and so we were unable to make and changes or cancel the order as it was in transit already. We provided you steps on how to intercept the carrier to get the order sent to the correct address. We are only responsible for shipping to the address put in the order at checkout and that is what we did you can view that policy here: ******************************************************************************************** we suggest reaching out to the people at the address to get your package or if it comes back to our warehouse we can reship or refund that item for you.HydroJug
Date: 07/25/2024
Hi ******! Per our policy we are not responsible for incorrect addresses you can view that on our site here: ******************************************************************************************** orders are processed in our system almost immediately and so once it has processed we are unable to make any changes and we were not able to edit the order as it had been shipped out. If the order is sent back to us as a return to sender we can refund you but if it is not you will need to contact the people at the address to get that package. -The HydroJug TeamReview fromLindsey G
Date: 07/12/2024
1 starLindsey G
Date: 07/12/2024
HELP!!!!!!!! CUSTOMER SERVICE IS JACKED. I cannot get any response on any emails, chat, instagram or ANYTHING. I want a refund for my f****** scratched up product that I received????????? HELP!!!! This company is a scamHydroJug
Date: 07/15/2024
Hi *******! Our team has a high volume of emails due to releases, holidays, and high demand of the product. It can take up to 4 business days for a response. Our que of emails is based on time and oldest first so If multiple emails are sent it pushes your email to the bottom of the que which it looks like that seemed to be the case as multiple emails were sent but our team got back to you and sent a replacement order. -The HydroJug Team
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