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Business Profile

Teeth Whitening

Pristine Teeth Whitening Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Teeth Whitening.

Complaints

This profile includes complaints for Pristine Teeth Whitening Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pristine Teeth Whitening Academy has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed an order on July 19th, 2023 and rcvd a confirmation email, the funds cleared my bank account on July 20th. As of august 2nd I had not rcvd a tracking email or any communication of any type. I called the business twice and left voicemails on august 3rd at 9:19 am and again at 4:44pm. I finally got an email back on august 4th saying “hi **… it’s Brooke from pristine. I just saw your voicemail, so I pulled your account. Was it for the 4 pack of blue gel and 10 pack of 17% gel?” I replied, yes that is correct and never got another response. I emailed another 2 times on August 7th and August 12th with still no response until I finally started commenting on their Facebook page about not receiving my order or communication. I was then told that my payment declined, I sent screenshots of all my transactions and then it was turned into “wix is holding your payment” but that they had mailed my shipment Tuesday 8/8 but as of today 8/15 usps tracking still says they have not rcvd the package. Then it was blamed on an employee. Excuse after excuse. I was then deleted from all groups. I want my refund or my product. I have had to reschedule clients due to not having product to perform these services in turn I have lost income, and potentially clients due to their lack of professionalism.

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first signed on with this company to add professional teeth whitening to my service menu. I received my kit in a timely manner in January 2023. It came time to order more products in March 2023. I needed the products quickly so I paid for priority (1-3 day) shipping on 3/2/23, on 3/4/23 I had to reach out to the company in regards to my order as I had not received any tracking number(via text) and again on 3/6/23 due to not getting any response. On 3/6/23 they replied asking for my order number and said it would ship that day. I didn’t receive a tracking number via email until 3/7/23. On 3/7/23 they reached out telling me one of the products I order was out of stock and they wouldn’t get it in until Friday (I assumed Friday 3/10/23) and they would ship it out then. When I placed this order nothing online said they were out of stock. I received 1/2 of my order finally on 3/10/23. I never once received an update on the remaining part of my order and have still yet to receive it. I have reached out once again on 3/29/23 to see about the rest of my order and they said it should have been sent but I never received it. They then told me they would ship it in the morning (3/30/23). I have a tracking number but it still says the only thing to be done is a shipping label was created. It is now 4/9/23 and I have yet to receive my order. I am wanting to get my money back for the entire order (order number *****) as well as at least half my money ($500) that was used to sign up with this company. They spoke as though I would make my money back by offering this service. Advertising and marketing has had to be put on hold due to not having my products so I essentially have lost money.

    Pristine Teeth Whitening Academy is NOT a BBB Accredited Business.

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