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Business Profile

Baby Accessories

Mothers Lounge, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Gregory S

    Date: 04/11/2024

    Gregory S

    Date: 04/11/2024

    Scummy Practice: Get a bunch of gift cards from their affiliated stores. See a couple items that would be good to have and would drop the price to around $10-$35. Think what a good deal this is awesome. Get to check out and the cheapest (basic shipping) is $22. Who charges $22 for basic shipping, especially when you are based in the US shipping to the US. The coupons are just a ploy to get you to cart and think "I saved money so this is fine" and buy. Its a scummy movie trying to get people to spend large amounts of money on things they can buy on Amazon for cheaper while paying no shipping. If you buy something good on you but this is a disgusting business practice.

    Mothers Lounge, LLC

    Date: 04/18/2024

    Hi *******- Thank you for sharing feedback. We apologize for any inconvenience youve experienced. Our gift cards give the recipient the ability to redeem the value on the card for goods from the site. The gift card does state that it is not redeemable for cash, or valid towards shipping fees, or cannot be used in conjunction with any other offer. We offer a few shipping methods to try and meet a variety of budgets and needs. Most of our customers are using a promotional offer to receive a free product and only paying shipping. Feel free to contact us at ************** if we can assist with any further questions or concerns.

  • Daniel C

    Date: 05/03/2023

    Daniel C

    Date: 05/03/2023

    The issue i have is with their Little Wanderers. I had been waiting over 5 months for certain shoes to be available. On April 26th they were finally available so i ordered two pairs. I got an email confirmation later that day, but never received a tracking or shipment email. I reached out to them a few days later asking for a tracking number and after a day they responded by saying that the item was out of stock. So they had no intentions of letting me know until after i had to ask them about it. Im furious because *** been trying to get these for my son since last summer but they dont keep stock up to date and they dont update their customers either.

    Mothers Lounge, LLC

    Date: 05/16/2023

    Hi ******- We appreciate your feedback and apologize for any inconvenience you have experienced while shopping with us. We routinely go through any orders that have not shipped so we can address any potential issues with the customer directly. Unfortunately, you may have contacted ** before we were able to notify you of the stock issue. For that we are sincerely sorry. I checked and see that your order was canceled and fully refunded within 5 business days of the order being placed. Please feel free to reach out if we can be of any further assistance in the future.

  • Vienna H

    Date: 12/21/2022

    Vienna H

    Date: 12/21/2022

    Brutal! Over charge for shipping and I’m waiting over three months for my order. Was in the states then went to Europe. I live in Canada. Why did it go to Europe. Save your sanity and money. This company is clearly a scam. I should’ve listened to the other reviews.

    Mothers Lounge, LLC

    Date: 01/17/2023

    Hi ******- Thank you for your feedback. We are so sorry for any inconvenience you have experienced. Looking into your order details, your package appears to be lost in transit. The last email we sent was to confirm if your shipping address was correct, but we have not heard back. Please email ************************************************* or call us toll free at **************. We look forward to hearing from you so we can further assist.

  • Lesli C

    Date: 10/30/2022

    Lesli C

    Date: 10/30/2022

    This company is not ethical, in my opinion. They send "gift cards" to pregnant mothers and then mark up the shipping. Absolutely ridiculous. I have not yet received my items (they are on backorder), but, based on what I know of companies like this one, I do not expect very much quality. I should have known better. The people responsible for this means of making money should be ashamed of themselves.

    Mothers Lounge, LLC

    Date: 01/17/2023

    Hi *****- Thank you for your feedback. We are very sorry for any inconvenience or misunderstanding you have experienced while shopping with us. It looks like the products were on backorder when the order was placed. The estimated delivery dates were provided at checkout and in the confirmation email sent after checkout. This order has been fully refunded and canceled. Please feel free to reach out if you have any questions or concerns about our gift cards, policies, or products.

    Lesli C

    Date: 01/18/2023

    Thanks for your reply. I did reach out to your company about my concerns with your gift cards and polices. I did not receive any reply. Backorder was not the issue. The main issue is how your company goes about advertising to moms and then marking up your shipping. I thought the whole situation was odd, so after I completed my purchase I started looking into your company. What I found was a less than ethical (though quite legal) marketing system with low-quality products supported by polices that keep everything just above-board. The only reason that a refund was issued was because my items were on an extended backorder. If I would have disputed the matter with PayPal, the matter would have likely been decided in my favor because you exceeded your ship-by date. I was not offered a refund; I had to ask for it. I just want you to be honorable in what you do and stop with this rather immoral way of doing business.

Mothers Lounge, LLC is NOT a BBB Accredited Business.

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