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Business Profile

Computer Training

TestOut Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is **** ******, I am a student at Jamestown Community College, in Jamestown NY. I enrolled in online networking course for 3 credit hours, working towards my degree. After enrollment, and paying tuition, the instructors indicated that he wanted to 'save' the class some money by subcontracting out class instruction to 'TestOut' corporation, with TestOut providing instruction throught their website instead of an actual text book. TestOut does not provide students with sufficient materials to learn topics. They give series of streaming videos, which can not be down loaded, in the 2 to 7 minute videos, they make extensive use of pictograms and 100's of acronyms to explain networking topics. They provide no hardcopys for study reference. They provide no glossary for hundreds of terms students are expected to learn and will be tested and graded on. Unless student has a photographic memory, they will most likely fail this course. Overall, the TestOut thing seems, to me, to be a scam, preying on student financial aid, without providing proper learning materials,. I do not believe TestOut programs are certified to offer college credit leval courses in NYS, yet, this is what they are doing. I am paying ~ $750 to NYS SUNY school system to teach me Computer networking, and $120 to testOut. When i asked SUNY instructor about TestOut graded questions not being covered by TestOut learning materials, he stated I should "search on the internet." Yet it was his idea to save me money by sub-contracting instruction to TestOut, why am I Paying ~$900 to search on internet? Main question I have, is TestOut certified to provide state public college courses in NYS? I think this company is a big fraud, and I am dumbfounded their 'instruction' is being used by a NYS SUNY public school. Something is very wrong here.

TestOut Corporation is NOT a BBB Accredited Business.

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