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Business Profile

Locksmith

ALC Auto Locksmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 26, 2024, I called ALC Auto Locksmith at ###-###-#### to solicit services from them because their Google profile stated being in business for 10+ years and had hundreds of positive reviews. I was told an available locksmith would contact me. One contacted me via text. He said he’d be on site in about 35 minutes which became an hour. Once on-site — without making accusations— he exhibited abnormal behavior & kept fumbling with his pants which produced strange sounds that made me feel unsafe & uncomfortable.

    I asked them to unlock my car & they unlocked my car. At the end of the service, the price was $190.46 & I paid $191.46. I received an invoice & a receipt via text. I did not feel safe or comfortable confronting him about the quality of service, his presentation, or the price of service. I paid without protest to part quickly. I decided to contact ALC Auto Locksmith to relate my concerns. However, when searching online for them nothing came up; only the following: ****************

    To investigate further, from my search history I retrieved the initial Google review & saw the phone # listed was different. I called them at ###-###-#### but their listed phone # was now ###-###-####. So I turned to the Utah business name search which produced the following (without sharing personal info):

    Entity Number *************

    Status Expired as of 09/15/2020

    Registration Date 05/14/2019

    NAICS Code 8114 NAICS Title 8114- Personal & Household Goods Repair

    Receiving sketchy services from a business without an active business license, that was advertised online as fair and reliable, & after attempting to contact ALC Auto Locksmith, get help from my bank & the police, and being advised to contact the BBB, is the reason for this claim.

ALC Auto Locksmith is NOT a BBB Accredited Business.

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