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Business Profile

Internet Services

Emery Telcom Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first issue, I wasn't allowed to have two internet lines, when the tech showed up he told me that because the office didn't schedule enough time I had to buy an extender. The office couldn't figure out my account address several times. I've had service issues since the line was installed 10/22. I am not able to even use one device for my job. I pay for the T1 plan. I am required to pay a tech $30 anytime service goes down. I've reported and called about these issues multiple times. They send the same tech and every time he says it's because of my one work laptop. Then says there is nothing he can do. I have verified with my employer's IT department that my work laptop is using very little internet bandwidth. I've also been told by them that this one computer has a virus on it and that is why I have no, spotty, or very slow fiber service. They have never seen this work computer and if there was a virus on it, my employer's IT department would alert me to this. I have also used their service at a different location in the same town and had no problems using this one work computer they are blaming and multiple devices with no issues. I would just like the issue to be fixed because I have to pay for a service I am consistently not getting. These service issues are also affecting my ability to work. Attachments show speed test from ETV sitting next to the router, and well as plugged into the router.

    Business Response

    Date: 08/07/2023

    Emery Telcom has reviewed the complaint of ******* ****** filed on 7/6/2023 with the ID of ********. Emery Telcom’s service to Mrs. ******s house has been steady and the issue is a wiring/Wi-Fi issue in her home. Emery Telcom has worked diligently with Mrs. ****** to resolve the issue and believes it has resolved the issue. If you have further questions, please contact Kassidee O****** at ###-###-#### or at *************************

Emery Telcom Internet is NOT a BBB Accredited Business.

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