Reviews
This profile includes reviews for CCBANK's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
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Review fromJoelle P
Date: 06/13/2025
1 starJoelle P
Date: 06/13/2025
I took a loan through Balance Credit- ******* funds it, I only took a $500 loan and paid most of it off, then refinanced as they offered up to $1600 I only took $400. In Dec. of 2024. They added the 2 together for a total of $900. I had most of the first one paid off already. I have made 15 payments of *****. I did not notice they financed a full $900 at the time. Now they say I still owe $903.00 Total financed should have been about $600 I believe. At any rate I have paid *******. I do not think this is correct and I want this marked paid in full as I have paid more than enough in interest. I did not have 200% interest on my first loan and would never have agreed. It's predatory lending!
CCBANK
Date: 06/16/2025
To Whom It May Concern:We are in receipt of the review that the consumer filed with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (****) as our primary federal banking regulator and the ***************************************** ("****") as our primary state regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.We will be responding to this issue from the reviewer directly. Due to consumer financial privacy rules, we are unable to share confidential information with the BBB regarding these concerns. We will be contacting the consumer directly to resolve their concerns. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public online forum.Sincerely, ************* ********************Review fromZee J
Date: 09/04/2024
1 starZee J
Date: 09/04/2024
Out of desperation, I got a loan from them for $1,000. I skimmed through the agreement but missed a very important part, which is the interest. The interest was over 160%. Id never experienced anything like that in my life! How ** is that reasonable!?CCBANK
Date: 09/13/2024
To Whom It May Concern:We are in receipt of the review that the customer filed with the **********************. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.We performed a search of CCBanks records. We entered multiple combinations of the information the consumer provided in the complaint. Unfortunately, we were unable to find any account associated with the information provided.We can confirm certain publicly available information. As referenced above, CCBank is governed by Utah State and Federal Law. Therefore, there is no limit to the interest that the Bank may charge related to our loan products. Further, the Bank is permitted to operate in any state in the *************. The terms for our agreement are fully disclosed in the agreement including the loan amount, the Annual Percentage Rate ("APR"), and the Cost of Financing among other disclosures required by law. These disclosures are prominently displayed in the Truth in Lending Disclosures. Further, the terms are provided to applicants for consideration prior to the applicant's voluntary acceptance of the loan and terms. CCBank has several loan products designed to provide customers who have little or poor credit histories an opportunity to solve short-term financial needs with credit reporting. These products provide customers with the opportunity to build or establish credit with the goal of transitioning to a more mainstream financial product. CCBank does not charge a pre-payment penalty; therefore, customers are able to pay off their loan at any time without any additional fees. CCBank encourages customers who want to save money to pay early, pay often, and pay more than the minimum amount due.The consumer is welcome to respond directly to the bank at *************************************** with additional information to assist with identifying their account. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public forum.Sincerely,Customer Care ********************Review fromElizabeth D
Date: 08/27/2024
1 starElizabeth D
Date: 08/27/2024
Took my information and shared it! Data breach. Denied me funds bc of their incompetence. Do NOT DEAL WIRH THIS BANK!!CCBANK
Date: 09/05/2024
To Whom It May Concern:We are in receipt of the review that the consumer filed with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.We performed a search of CCBanks records. We entered multiple combinations of the consumer's name, email address, and zip code provided in the review. Unfortunately, we were unable to find any account associated with the information provided by the complainant. Unfortunately, without further information we are not able to address the consumer's concerns.Due the severity of the consumer's claims, we suggest that the consumer contact us directly as soon as possible at *************************************** with additional information to assist with identifying their account. We are not aware of any data breach impacting our customers. The Bank only shares information in accordance with our privacy policy and as disclosed in our privacy notice and as agreed and authorized within our agreements. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties.Sincerely, ************* ********************Review fromBrenda H
Date: 07/16/2024
1 starBrenda H
Date: 07/16/2024
They are crooked charging 2.50 interest after the account was paid in full and then a late fee of 397 on to the interest and then another late fee tried to talk to them but they will not do anything but argue with you .CCBANK
Date: 08/01/2024
To Whom It May ********** are in receipt of the review filed by ************************* with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.We performed a search of our records, and we were not able to identify an account matching the information provided in this review. Because we cannot confirm an account, we are unable to resolve the concerns further. We encourage **************** to communicate directly with the bank at *************************************** with information to assist in identifying an account so we may work toward a resolution.We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public forum.Sincerely, ************* ********************Review fromDaniel p
Date: 03/27/2024
1 starDaniel p
Date: 03/27/2024
They are poorly operated and will mess your credit report up so you will never get another loan from a real bank and they are very unprofessionalCCBANK
Date: 04/04/2024
To Whom It May *********** to consumer financial privacy rules, we are unable to share the details of our response with the BBB regarding these concerns. We have requested additional information from the consumer directly. We encourage the consumer to respond to the direct communication so we may continue to address their concerns.Sincerely, ************* ********************Review fromBrigette A
Date: 03/14/2024
1 starBrigette A
Date: 03/14/2024
Have a TODAYCARD account with ******************** - they apparently transitioned it to ******************* without any type of communication. Instead I went in and attempted to pay my March 2024 bill online - having been offered that option it was the norm for the past few years for me - only to find the website was down. The website didn't have transition information -just that it was down. I made this attempt multiple times on multiple days and even attempted to call the number on the back of the card - doesn't ring through, so disconnected? I honestly thought they had been hacked and that was the cause of the issue. Then the text message bombs started with multiple messages daily "Please contact us regarding your Today MC. Visit *****.com or call us at 833-xxx-7760." Of course I just deleted and didn't respond because I thought their system had been hacked - my bank wasn't *****! Today (3/14/24) I replied to the text with a "please don't text me - send me a paper bill" because at least then I could verify what was happening. Well that provided me with a different number to call 866-xxx-6703, so I tried calling that number only to be frustrated with lack of a "live" option. CCBank apparently "transitioned" to ******************* and told that company that they had sent out letters and they were trying to charge me late fees - because I hadn't paid my bill due to inoperable website and phone number. Frankly, this is unacceptable because I NEVER received anything from them indicating there had been change in ownership of the account, so I will NOT be paying late fees. CCBank is absolutely irresponsible and negligent in their duty to their customers. I'd like to leave ZERO stars, but this won't let me.CCBANK
Date: 04/04/2024
To Whom It May *********** to consumer financial privacy rules, we are unable to share the details of our response with the BBB regarding these concerns. However, we will be responding directly to the reviewer to address their concerns.Sincerely, ************* ********************Review frommichelle f
Date: 08/09/2022
1 starmichelle f
Date: 08/09/2022
Had a loan with CCBank for my solar panels, do not use them!!!! They are refusing to let me refinance without paying my solar panels off. Mind you Ive had them for around 5 years and paid more than required. Theyve held back my refinance that I desperately need to finish. Never disclosing this before only comment I had before was that the interest wouldnt stay the same after 5 years which was fine. If someone suggests using them run the other direction as I was to have this loan for 25 years and would have paid it off before then,CCBANK
Date: 08/15/2022
To Whom It May *********** to consumer financial privacy rules, we are unable to respond directly to the BBB regarding the specific details of any consumer account that *** or *** not exist.We can provide information about loans in general. Certain types of lending activity are commonly secured with a lien on a consumers property. A security interest on a loan is a common and legal method of ensuring the lending institution is protected from loan default. Further, such security interest is fully disclosed and agreed to by customers in their agreement with the financial institution. As a courtesy to our customers, when certain risk criteria are met CCBank often accommodates refinance activities. However, the bank is not obligated to accommodate such requests and will not do so if considerations are deemed high risk.Sincerely, ************* ********************
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