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Business Profile

Counseling

Sela Health, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Counseling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After changing insurances I asked multiple times if my copay changed and they assured me each time that it had not. 18+ visits later, my therapist ambushes me with the fact that I was being charged less than I should have been. When he told me about it, he said it was one of the office staff's faults and he had asked her but she messed up and now I have to pay almost $2000 because of her error. I would have not gone in as much or at all because that price is not something I am willing to pay for an hour of therapy. I had been paying $20 a session when it should have been $90 a session. I then went on vacation and was unreachable for a few weeks and they added interest without telling me that they would.
    I also received 3 separate statements with 3 different amounts and they have yet to get me an itemized receipt for all the sessions after having asked multiple times over the course of 2 weeks.
    We ahve a payment plan set and I started paying so I don't accrue any more interest, but I am still very upset.
    They also don't answer their phones when I have called. They answer 1/4 times.

Sela Health, PLLC is NOT a BBB Accredited Business.

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