We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gunsmiths

North American Arms, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their firearm model# NAA-22MC-TB on 10-25-24 from a big box sporting goods store. This item was ordered online and shipped to the store. Some of the features that interested me were that this firearm had a special limited edition ser# starting at ********. Another feature was it's equipped with an XS brand tritium front sight. I received a standard ser# beginning with NO and just a white dot sight. Model # and UPC codes are correct so I emailed NAA

    3 days passed and no response. I called NAA and spoke to customer service. Explained the reasons for my call. She tells me they sold out of the limited ser# and produced a new run with their current ser#. Regarding the sight she tells me I was supposed to have a tritium and to send it in. She told me it could take 6 weeks but they don't have the sight in stock and no ETA. Disappointing for sure but it is what it is. I asked if they can contact me when the part arrives and I'll send it then. "We don't do that" she said.

    I then asked if I can exchange it for another model. Item NAA-TGH-C. She said they don't do exchanges either. This leaves me at a dead end so I then asked to speak to a supervisor. She told me they'll tell me the same thing. I said fine, I'd like to speak to them anyway. She said there are no supervisors available. Ok then, I asked when will one be available? She says she didn't know. I asked will one be available around the same time as the part arrives? She responds "probably".

    She made it very clear she could care less and it was clear to me that if I send in my item I'll never see it again. I believe there is no part on backorder or they have it but have no intention of fixing this. I would've settled to accept this what was once a limited but now unlimited edition so long as it has the other features they advertised. But they made it obvious they're not looking to resolve this in any way and hope I go away

    I've never experienced worse customer service from any company in any industry

North American Arms, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.