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Business Profile

Key Duplication

Car Key Duplication, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Key Duplication.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement key for my Hyundai. I received a confirmation order from the website regarding my order. I have not received my order or have I received a response back from the company regarding my order. I have left serval voicemails and sent emails regarding the issue. I was charged $136 for this transaction and have not been able to receive a refund or receive my product.

    Business Response

    Date: 08/29/2023

    Response: Hello Mrs, *******, first and foremost we want to apologize for any inconvenience you may have experienced using our platform. I have looked into your case and it shows on our end you had never successfully completed your proof of ownership form. Furthermore in the image you have provided it states your order had been put on hold until we were able to confirm proof of ownership which is mentioned during our check out process. We are unable to process your order without receiving all documentation. 

    It's important to note that all customers when checking out the funds are only placed on hold. We do not withdraw any funds until receiving proof of ownership and processing order. If proof of ownership is not supplied within 7 days then the hold will be released automatically and the order will be rejected and on our end that seems to be the the case with you. 

    Please confirm the funds were taken out of your account and never returned and we are happy to provide a full refund. 

  • Initial Complaint

    Date:12/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 10/18/2022, today is 12/9, and I have yet to receive the key and FOB I ordered with very little response from this company.

    Business Response

    Date: 08/29/2023

    Response: Hello, upon further investigation it looks like we were never able to verify proof of ownership there for no funds were ever taken for this order. This order was cancelled on our system. When making a purchase please ensure you have all the required documents in order for us to proceed. Otherwise, upon check out we will place a hold on funds and until we receive proof of ownership or after at this time (30 days) but it's now 7 business days if no proof of ownership is received then the funds are released and never collected and the order will be marked as cancelled. 

  • Initial Complaint

    Date:11/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent all my info (registration, title etc) they mailed me a car key for the wrong year, it should have been 2013 per all my paperwork and they erred and sent me a 2019. CHarged me over 250 dollars. Key does not work. I've called twice, emailed multiple times and NO response. I want to return this key for the correct one or a refund.

    Business Response

    Date: 08/29/2023

    Response: Hey *****, I'm sorry for the confusion that may have occurred. We will happily refund you and apply $250 Credit towards your account so you can purchase another key. I am not entirely sure what happened on this one and I spoke with our team. It seems there may have been a mix up and that it was rectified? However, I understand things happen and can be frustrating. WE want to make sure you were taken care of. We have sent an additional email that we have on file for you asking for further details. 

Car Key Duplication, LLC is NOT a BBB Accredited Business.

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