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Business Profile

Major Appliance Services

Elite Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Said Motor needed to be replaced charge me $395 never gave me receipt never paid tax so he’s cheating the state never fixed it. The problem wasn’t the motor. It won’t spin out. He came back twice and said he had to order part and this has been going on since June 18 and it is August and he still hasn’t fixed the washer very disappointed every time I call he won’t answer the phone. He only responds by text then says he’ll be out for sure but never does., he gives me some excuse

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Elite repair .. Maury came and looked at my washer because it was leaking. He said he could buy my washer and dryer from me. It would be $85 just for the consultation. Long story short. He said it would be $385.00 for the visit, and he would take my set and give me another one he bought from someone else.He said the washer needed a new pump. Which would cost 500-600 dollars. I gave him a check. But the next day I called him back because It just sounded fishy to me . He said he would return my $300.00 back. I have been texting him and calling. He hasn't returned it after a month. And FYI.....I moved the washer myself and leveled it. It has been running fine now.

Elite Appliance Repair is NOT a BBB Accredited Business.

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