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Business Profile

Nail Salon

Le Nails

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 13, 2023 in the afternoon I went to have my nails filled. This was my second visit to this shop. I have real nails and get gel fill, French Manicure with glitter on the white tips. She did not make my nails even on both hands, the French was thick and the glitter bottle was near dried out and empty. As she filed my nails I did feel pain when she filed my nails but didn’t flinch or make her uncomfortable, at my own detriment. As I was leaving the mall I did feel pain on both my pinky fingers and saw they were slightly bleeding. I decided to suck it up and thought that it would heal overnight. Wrong! Today is Wednesday Feb 15th and they have just gotten worse even after 2 days on Neosporin. I called the business and spoke to the manager and he just said come in we will redo them? He said they all do the same work, with which I disagreed since the 1st girl did a good professional job this girl seemed angry at the world. I sat down at one station the first girl started my nails, then I was switched, I got up and went to the other station with the unfriendly girl. I have no clue what they were saying or why I was moved but I figured it was her turn to do the next customer, but she appeared out of nowhere and the switch up? Just my bad luck. because my fingers hurt, day 2. The price for a Fill she quoted me was $45 with a $10 tip so $55. But I was only charged $45 from my bank? So their pricing is uncertain as well as their employees. The managers total lack of empathy is what really struck me, he did not offer to reimburse me for the pain I suffered just wanted me to go back in again if which I refused. I think my nails are infected and I do have pictured to prove how red and swollen they are and will document my progress or lack of healing and will probably need medication. I just don’t want this to happen to anyone else because this girl is having a bad day near Valentine’s Day because she is getting nothing. Boo who, but my nails are killing me. I realize the pics are poor it is hard to do with one hand.

Le Nails is NOT a BBB Accredited Business.

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