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Business Profile

Online Publications

Newspaperarchive.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Newspaperarchive.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Newspaperarchive.com has 4 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never used this website but billed on Discover Card to renew. Cancel Discover Card #*******************

      Business Response

      Date: 02/27/2023

      Hello *****, we'd be happy to assist you!  Thank you for providing the billing information in question; we located the account under a ******************* email address.  While the refund wouldn't normally be eligible for a refund due to the seven day refund window on renewals, we do see the subscription hasn't been utilized as of recently and your request has been made only a few days past that window.  Therefore we'll be issuing a refund in this instance.

      The amount of your latest renewal ($79.82) has been issued back to your form of payment utilized.  That can take up to five business days or so.  Your subscription will not renew going forward and you won't see any additional charges.

      If we can provide any additional clarification or assistance, please reach out to ****************************************** and we'll do our best to assist you.

      Customer Answer

      Date: 02/28/2023

       
      Better Business Bureau:

      Thank you!  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used and recommended Newspaperarchive for many years. Now you are refusing my **** debit card I get from my job with *****. I have tried numerous times and it still denies it. I emailed them to help resolve and they say it is the fault of my bank. This card is not through the bank it is from where I work and it has been used before. The ticket # is FC6M8. I am a genealogist and NA has been very important to my research They don't allow for calling and speaking to a person, it is all through email. I have attempted to get back into NA many times by reentering the **** card.

      Business Response

      Date: 02/03/2023

      Hello *****,

      We're sorry to hear of your situation!  Unfortunately, due to increasing issues surrounding pre-paid cards we can no longer accept them.  While we sympathize with your frustration and understand this change can be difficult, it is one that was necessary for us.  At this time we only accept standard debit and credit cards as well as PayPal for forms of payment.

      If you should have any additional concerns or feedback, please reach out to us at ******************************************.  We'll be following up with you via email as well to remain in touch.

      Customer Answer

      Date: 02/03/2023

       
      Complaint: 18966700

      I am rejecting this response because: How is this prepaid. It is my paycheck. I get paid every two weeks and I have been getting this for 4 years and you have accepted it for all that time. Why is it suddenly no longer accepted? This is back on you. FIX IT

      ************************************************

      Business Response

      Date: 02/07/2023

      Hello *****,

       

      We're sorry to hear that you weren't satisfied with our response!  As we've stated previously your card is a pre-paid card and isn't a standard card that we can accept.  You mentioned having Lowes add money to your card, which sounds like a pre-paid employee card.  If you would like additional information about your card, I would highly recommend reaching out to Lowes and asking them if your card is a pre-paid card.  Regardless, as far as we're concerned we cannot accept your card, and we cannot make an exception for your card.  We've also previously explained why we cannot accept your card in our email correspondence, and we do not have to accept pre-paid cards.  We sincerely hope you'll consider our position and the concern we've expressed in regards to your issue.

      If you have any further questions or clarification, please let us know.  However, as it stands we cannot oblige your request.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To combat identity theft, I asked for my information to be removed from their site. After multiple email exchanges, newspaperarchive.com refused. Given the world we live in today, refusing to remove my information amounts to facilitating and promoting identity theft scams against me. Hundreds of other data mining sites have complied with my request to removed. However, newspaperarchive.com is the first to reject my request.

      Business Response

      Date: 11/01/2022

      Hello ****, we're sorry to hear you're unhappy with our services!  We have reviewed your original request as well as our interactions with you and I'm afraid we can offer no additional assistance to you as we maintain our company policy around the removal of historical content.  While we do sympathize with your frustration, we also try to do our best to ensure our archives remain in as complete of a historical state as possible.  If you have any additional requests, or need additional assistance please reach out to us at [email protected].

      Customer Answer

      Date: 11/01/2022



      Complaint: ********



      I am rejecting this response because: no resolution was provided. Instead, the business chooses to empower identity thieves to harvest my personal information for nefarious purposes.

      There is zero justification for rejecting my request other than enabling the continued attacks against me by identity thieves. The response proves the business is committed to enabling continued attacks against me. This is beyond unscrupulous. Is this business operating as a criminal enterprise for identity thieves? 




      Sincerely,

      **** **********

    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 29, 2022, I paid $139.90 by credit card for a one-year subscription renewal. On August 10, 2022, I advised their customer service e-mail address that I could no longer log-in to my account. (I had received an error message that my password was not valid; the problem continued even after getting a new password.) On August 12, 2022 I sent a follow-up. Having not heard from customer service and still being unable to log-in, on August 22, 2022 I sent an email requesting cancellation of my account and a pro-rated refund for the rest of subscription year.I still have heard nothing from customer service. I request cancellation of my subscription and a refund of $58.29 for the rest of the subscription year.

      Business Response

      Date: 09/09/2022

      Hello ******,

       

      We're sorry to hear you're experiencing this issue!  I performed a search for your request, and it would appear your emails entered our spam filter which is why we hadn't previously responded to your request.  We do apologize for that, and we'd love to assist you.  Unfortunately, I'm afraid I've been unable to locate an account under your email address and we're reaching out via email to hopefully resolve this in a faster manner for you.  Otherwise, we do appreciate you reaching out and look forward to getting in contact with you.

      Customer Answer

      Date: 09/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      T ***********************

    Newspaperarchive.com is BBB Accredited.

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