Complaints

This profile includes complaints for Signal Relief's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Signal Relief

  2601 N Canyon Rd Provo, UT 84604-5900

• 

  Signal Relief

  1261 S 820 E Ste 300 Orem, UT 84058

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signal Relief Patch is the biggest scam I ever experienced in my life. The guy on the commercial is a disgusting human being snake oil salesman. He is a liar and a scam artist. How he gets away with this is beyond comprehension!! Signal Relief needs to be shut down!!

  Business Response

  Date: 05/30/2025

  BBB,

  We do not have a customer with that name, address, email, or amount.

  If he is truly a customer, he needs to tell us whose name, email, etc. is on this account.

  We as a company feel this is a personal attack on our owner, not the product. If that is the case, this in not a BBB issue. He is welcome to call me at ************ and I can help him.

  Sincerely,

   

  Signal Relief Customer Service

   

   

   

   

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signal Relief located @ **********************************************************, is ****** adveristing medical devices, refusing warranty issues and distributing their product using US MAIL to defraud the public and prey on folks with pain managment and disabilities. My story:The premise seemed great to my husband the Engineer Extraordinaire and myself as a weapon in our traveling arsenal against future pain/injury that could arise in the playground of Life, so we purchased the patch some months ago without the need as a just in"case"...,thenthe "case" happened when I performed an Olympian somersault down a flight of stairs, landed on concrete floor because the heel of my overextended sneaker got caught in the stair nose step. ************************************************************ superpain (especially at night), the patch was implemented between my left foot talus and tibia without any change in pain (night 1); and again night 2 using the same adhesive as night 1 (clarityneeded if adhesive is to be changed with each use, please) still nochange in relief of pain, super discouraging. Could there be a flaw in the patch provided but never opened months ago; or is something more? The purchase was made in good faith combined with our intellectual grounding [we have 4 Pd.D.'s between us] and a continuedtrust that the patch makes sense that it will work for "some"..., regrettably I fall out of the "some" category so there is no blame to either of us.I respectfully request that this situation be escalated for consideration for a full refund based on the situationand rely on the integrity of the brand and the ONE YEAR GUARANTEE extended in all advertisements and the box!!! Many emails were generated and met in silence, no resolution to date except our doubts are growing re: the integrity of the company and the productsold. Refusal to honor the 1 year guararantee for replacement incase this was a irregular patch .

  Business Response

  Date: 01/15/2025

  ******* *******, Order number SR90213, placed her order on Feb. 19, 2024

  She did not request a return or refund within our 45 day return window. Her request came Oct 25. This request was after 249 days.

  It, of course, was no fault of ours that the customer did not reach out until then. We have correspondence back and forth letting her know this. Including the fact that she has filed a complaint with the Better Business Bureau in ******* as well. They closed the case.

  She feels that filing this complaint will absolve her of the responsibility she had in regard to contacting us and also to besmirch our reputation.

  Any of our agents would have been happy to assist her with a return and refund within the 45 day period.

  Our published return is as follows: It is also found on our official website: ************************** *

  Refund policy
  Return/Refund ************************** phone: ************ email: *********************************************************
  Online purchases may be returned within 45 days of the purchase date.
  
  Signal Relief strives to provide assistance as quickly as possible.

  
  Please contact **************** to obtain a return shipping label. We do not offer partial refunds (i.e: if you purchased a multi-pack, no single patch returns will be accepted). Once we have received your returned item(s), we will inspect for intentional damage such as cuts, alterations, or damage by heat, etc. If there is no damage, we will issue a full refund for the product purchase amount.
  A refund of the price of the item(s) and any applicable taxes will be issued in the original form of payment used to purchase the item. Shipping fees are non-refundable.
  If your Signal Relief patch was damaged during shipping, you must contact **************** within 48 hours to start the return process and exchange. Proof of damage must be provided. 
  Refunds or returns on product(s) purchased through third party vendors will not be accepted. 
  
  
  To obtain a prepaid return shipping label, call or email ****************.
  ************ email: *********************************************************
  Provide the Name on the Order, Order Number and a valid email address.
  If you are unable to print the label, you will be responsible for mailing your product(s) back to us using an alternate secure shipping method of your choosing. In this case, please send it to the address below and email us the tracking number for proof of shipping and delivery. 
  Your refund cannot be processed until your item(s) are received.
  Signal Relief return address:

  
  Signal Relief Returns
  *************************** Suite B
  ********************
  Shipping costs will not be refunded unless the return is due to merchandise arriving damaged or defective. Refer to Shipping Policy
  Signal Relief is not responsible for lost or stolen items. Refer to Shipping Policy
  Instructions for returning your product(s):
  Please follow the instructions below when packing and sending your product for return. It is important to note that the instructions below must be followed and all of your patches included in order to receive a refund. We will not issue refunds without the returned item(s) which includes items that may have been lost or stolen.
  IF YOUR SIGNAL RELIEF PATCH IS UNOPENED
  Please send the item in its original packaging.
  Include a copy of either the original receipt,  proof of purchase, or the purchaser's full name and order number. 
  Attach the Return Shipping Label to the outside of the delivery package or use a secure shipping method to send the item(s) so the return can be tracked. 
  IF YOUR SIGNAL RELIEF PATCH HAS BEEN USED/OPENED
  To ensure a complete return, please follow the instructions below:
  For sanitary reasons, remove any used adhesives from the patch(es). 
  Place the blue Signal patch(es) and any unused adhesives in the original packaging mailer, an envelope, or a small box. You will only be refunded if we receive the patches back, used or new.
  Print out and attach the prepaid shipping label on the front of the package. The shipping label is for **** and can be dropped in any outgoing **** mail receptacle. We recommend you document your tracking number, which you can find on the front of the label.
  IF YOU ARE RETURNING SIGNAL RELIEF ADHESIVE REFILL PACKS
  Adhesive refill packs will ONLY be refunded if they are in their original packaging and unopened.
  
  Signal Relief and JOVI are general wellness products intended to help promote physical activity and a healthy lifestyle. Signal does not claim to treat, cure or diagnose disease. If you have concerns about your personal health conditions, please consult your physician. The Signal Relief patch is not intended to be cut or altered in any way. Not intended for internal use.

   

  Please let me know if you need any other information on this case. I appreciate your careful review of this customer complaint.

  Sincerely,

  ********* ***********

  **************** Manager ********************** ************

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22815282
  
  I am rejecting this response because the 1 year warranty on the box and in advertisements was not honored.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/16/2025

  We honor a 45 day money-back guarantee.

  What you are referring to is a one year warranty. This is on manufacturer defects. It has absolutely nothing to do with the money back guarantee as stated on our website.

  They are two totally separate items that cannot be flip flopped.

  Charlotte

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22815282
  
  I am rejecting this response because of the non compliance of  the warranty issued  and in effect based on the product failures described and i will not accept further insults in a effort to confuse warranty with refund from the vendor.

  The refund sought is punitive due to the noncompliance of the one year warranty for a medical device that does not support the claims [in a best case scenario] due to manufacturer defects.

  Sincerely,

  
  ******* *******

  Business Response

  Date: 01/17/2025

  I am sorry that you are rejecting our return policy. 

  I also am rejecting your aggressive, approach to handling this from the beginning.