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Business Profile

Property Management

Aspen Ridge Management, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromJay C

    Date: 09/01/2024

    1 star

    Jay C

    Date: 09/01/2024

    This company is criminal. They primarily serve college students and only offer year long contracts, when they know that the students will not be there for half of the year. The leases are non-negotiable and they own half of the available student housing for ***. This gives students almost no choice when getting housing and forces students to pay for housing they dont need during the summer. They are notorious for not maintaining their property and raising rent 11.3% each year (actual ********* increase). Their ******************************************************************************************************************************* consequences. If tenants make the slightest mistake or cause the slightest inconvenience, they can expect to pay a hefty ****** summary, this company forces students to sign non-negotiable contracts and to pay high premiums for unmaintained housing for periods of time that are longer than needed and provides no possible way for tenets to leave the contract. They have monopolized a basic human need in Provo and take advantage of a vulnerable population.

    Aspen Ridge Management, LLC

    Date: 09/02/2024

    Hi ***, We appreciate your concerns. We are very clear and upfront that the leases where you are renting (have been and continue to rent) are only offered on an annual lease. We do not own the majority of the properties we manage, we manage them for private owners who use a property management company to rent, maintain and handle the day-to-day operations. There are several properties around Provo that offer shorter leases (they have a higher rent than where you are living due to the lease being shorter). The property which you reside is in a highly desired area, 3 blocks south of BYU student where the rent is $349/mo plus utilities and fees, which makes it one of our most affordable properties for students. We do only offer annual leases at this property, however, due to the price and proximity we had many of our students sell the portions of their contracts which they didn't need. The rent increase this year was $0. I"m not sure why you are stating the 11.3% increase, but that is simply not true. You paid $349/mo in rent last year and we kept the rent the same this year at $349/mo. Your new rate that you just paid (yesterday) was again, $349/mo. (Your new lease began 9/1/2024). I'm not sure what kind of mistakes you're talking about being charged for - I've reviewed your ledger and found no fees/charges for anything other than rent, utilities/account service fee which are outlined in detail on our website, as well as on the first page of the lease agreement. We did our best this year to keep rental increases to a minimum, but with increasing property taxes and increasing insurance rates (many insurance companies are choosing to no longer insure student properties so owners are having to insure through 3rd parties which are 3-10x the amount) and the owner where you live is an elderly woman, she is on a fixed income, so she has to look at these expenses each year and decide how to recoup as they continue to raise. The main reason for increases in rent are due to increase in costs for the landlord - insurance, property taxes, etc. I hope with explanation you can better understand her/our position in trying to be able to continue to keep rents low ($349/mo is a phenomenal rent rate) and the need to charge for some basic utilities ($20 for water/sewer), ****************** Thanks again, ****** Aspen Ridge Management

    Aspen Ridge Management, LLC

    Date: 09/02/2024

    Correction: The new rent rate is $379/mo (still very affordable in my opinion) which is a $30/mo increase from last year, which is a 9.2% increase. Thanks,****** Aspen Ridge Management
  • Review fromRalina K

    Date: 09/27/2022

    1 star

    Ralina K

    Date: 09/27/2022

    Very dishonest and unethical charges upon move out when they didn't even manage the property until a few months before my son moved out when the property was bought by another owner. My son had even filled out a move in form about the condition of the apartment when he moved in which was that it was filthy (they don't care about this). Shouldn't it have to be as good or better than the move in condition (which it was better). He was charged for drip pans when he moved out (they weren't new when they moved in and had never been replaced by the owner or management company so makes no sense why they would be charged. Also they were charged for light bulb replacement and labor when we replaced the light bulbs before moving out, but it was an electrical malfunction so they still didn't work. We were told in the contract in states "fees will be charged to replace light bulbs". It wasn't the light bulbs and we were still charged (this is something the owners or management company needed to take responsibility for not the tenants). The apt. was also charged $495 total for "failed cleaning". The pictures that were sent were a few water marks on the bathroom wall and hardwater marks on the faucets (we deep cleaned and used cleaners they recommended). They will immediately come back due to hard water. Also the dryer vent was missed and there were a few stains around the toilet on the floor (which didn't come off). They charged as if the apt. hadn't been cleaned at all. This does not warrant 11 hours of cleaning (at their rate of $45/hour). When my son did NOT sign a contract with them and they never came in and looked or inspected the apt when it was bought and didn't know the condition before they have no right to charge all these fees that were dishonest. The only charge that made sense was the charge that was in the contract of $40/semester for carpet cleaning. I don't know how this management company gets away with all these fees that are not fair to all the students.

    Aspen Ridge Management, LLC

    Date: 11/09/2022

    ******, Thanks for reaching out. I have reviewed the charges and cleaning and have found them to be correct. We did do an inspection when we started managing the condo, so we do know the condition of things. We understand it can be frustrating sometimes when cleaning is charged, but we did inspections at the time of transfer of management, and at checkout found areas that were not cleaned. We hired a cleaning company to clean the condo to make it ready for those moving in. Thanks again, ****** Aspen Ridge Admin

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