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Business Profile

Public Pool

Seven Peaks Water Park

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Seven Peaks Water Park's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seven Peaks Water Park has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 13 2023 I booked a visit to Splash Summit Resort for the last day of vacation July 14, 2023. The order number was #******** for FRIDAY, JULY 14, 2023 Island Cabana #4 (JULY) 10:00 am – 8:00 pm. Our car broke down and had to be towed and I called to try to cancel our reservation. I was told my $268.13 was not refundable despite my hardship. They told me they could only issue a gift card #**********. I explained that I live in NH and was not planning a trip back to Utah but they said that was all that could be done. There was no escalation process and no further action I could take. Then on July 23, 2024 I received an email stating that my name and email had been used to make a purchase. #******** for 2024 Day Pass
      4 x Single-Day Adult Admission
      1 x Single-Day Child Admission (Guests Under 48") 3 x DAY Single Tube in the amount of $149.08. I called and they asked if the charge had shown on my account. I said it’s Credit card : ***** which is not a card I own. They said someone at the park had booked it and it must have been linked to my email by mistake. I reviewed what took place last year and my dissatisfaction and asked them to remove my info from their system. I was informed they couldn’t. They informed me I still would not be reimbursed and that there was nothing more they can do. I asked for a manager. They said she was not available and they could not provide a full name or phone number to contact her directly, only her email *********************. I don’t feel like this an ethical way to do business. They are providing my personal information without consent after denying me a refund for nearly $300 for a hardship beyond my control. I ultimately would like my information removed from their systems to prevent further possible damages from my personal information being mishandled. I also feel that the $268.13 should refunded to me.

    Seven Peaks Water Park is NOT a BBB Accredited Business.

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