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Business Profile

Sporting Goods Retail

Frontline Foam

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings, Frontline Foam has not shipped my order. They are past their lead time per their webpage, ********************************************  They have given me the run around and refuse to issue a refund, "We can't give you a refund as per the policies on our site. It's a built, made-to-order item so refunded it would leave us with a fully custom built blaster with nothing to do with it. We will ship it tomorrow, which is well within the expected lead time as promised." I ordered the item March 19th, 2023. We are just past 5 weeks since I placed my order. Still no email my order is complete with shipping date. I will upload all the pertinent emails and their lead time policy. Not all emails are the last chain. Thank your for time and help in this matter. ******  

    Business Response

    Date: 04/20/2023

    Today marks just 4.5 weeks. Within the 5 week estimate which of course is an estimate. Either way, it is within the 5 week lead time.

    Customer Answer

    Date: 04/21/2023


    Complaint: ********

    I am rejecting this response because:

    To Frontline Foam, look at the emails you sent me in bad faith. You did not ship order as promised 3 times. And still have not shipped. Promises made by Frontline Foam and not kept. Please read all the emails you sent me.

    Email from Frontline Foam in the 01 attachment as part of this complaint:

    On Sunday, March 19, 2023 at 06:12:12 PM PDT, Frontline Foam <[email protected]> wrote:
    You'll get another email when your order is complete: with tracking information when your order is shipped, or ready-to-pickup.

    Email from Frontline Foam in the 01 attachment as part of this complaint:

    On Wednesday, April 19, 2023 at 09:48:45 AM PDT, Frontline Foam Support <[email protected]> wrote:
    It was actually literally boxed up to be shipped today.

    On Tuesday, April 18, 2023 at 10:03:38 AM PDT, Frontline Foam Support <[email protected]> wrote:
    So sorry we're a bit behind! We just need to assemble it and do final QC. I'll have my team get it down and out ASAP, hopefully by the end of this week or next week.

    Email from Frontline Foam in the 03 attachment as part of this complaint:

    On Thursday, April 6, 2023 at 08:12:50 AM PDT, Frontline Foam Support <[email protected]> wrote:
    Hello! Sorry for the wait. Lead time on made-to-order, assembled blasters is 2-3 weeks. It should be built and shipped out next week. You'll get a shipping confirmation email with tracking info when it's shipped out. Sorry for the delay, but thank you so much for your patience and support!

    Time is up according to the calendar.

    Please refund my $252.42 from [Order #*****] (March 19, 2023)

    Sincerely,
    ****** ********

    Business Response

    Date: 04/24/2023

    We provided accurate updates up to the point of shipping on April 21. Tracking # is **********************.

    Customer Answer

    Date: 04/24/2023


    Complaint: ********

    I am rejecting this response because:

    This is not the refund I asked for and contradicts the promises made via emails to ship.

    Sincerely,
    ****** ********

Frontline Foam is NOT a BBB Accredited Business.

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