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Business Profile

Vitamins and Supplements

GSH+

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for there product GSH+ on monthly subscription. After 2 months I decided I didn't want it. There is no place to access my account to cancel. There is a phone number. I called the 1st time several weeks ago and the 3rd party call center said they no longer serve that company. I have emailed them multiple times telling them I want to cancel and full refund. They have never replied. I called again today. the lady said the only way to cancel is to email them when I asked to speak to someone else she hung up on me. I emailed again today as well. For the past 3 months I have been disputing the charges with my chase **** card.

    Business Response

    Date: 04/25/2024

    To Whom it *** concern,

    We have taken the steps to rectify this situation with the customer. We issued a refund for 2 of the last 3 orders. The 3rd order in question was refunded already so that is cleared as well. We have canceled the subscription, and also reached out to the customer to review any additional concerns or needs they *** have. Customer did not answer so we left a voicemail with a personal number to our Director of Finance for any additional support that *** be needed. 

    Internally we are investigating with the customer service team to fix any issues to avoid future delays in customer service and account management. 

     

    Thank you.

    Customer Answer

    Date: 04/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

GSH+ is NOT a BBB Accredited Business.

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