We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Nova Tech Ops, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company said they were with Evergy the electric company here. They said they took the $300 payment an put it on our bill so we didn't get disconnected. Well the electric ** came to s*** us off and we didn't know why. Looked back on PayPal where we paid it from and it said the payment we to this nova ops tech LLC. Called this place and they looked up the name and said the payment went to Spectrum. We have never heard of that place and now they keep disconnecting our calls and won't give us our money back

    Business Response

    Date: 04/12/2024

    We checked throughly but cant locate the customer in our list. 

    Please be advised to provide us more details regarding the transaction like Date of Transaction, Exact amount and last four digits of the card used to process the transaction. 

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charge me for that amount I don't even know the company

    Business Response

    Date: 01/31/2024

    The customer Erletter ****** purchased *** services on Dec 15 2023 and paid $219.46 using her ********** Card.
    The customer never contacted us in between our support line/email instead contacted her bank directly and filled *** dispute/chargeback with ***m Jan 04 2024.
    The card company sent us *** Chargeback and debited us for *** transaction amount of $219.46 plus chargeback fee of $45.00. 
    Now *** funds are with card company and *** customer is claiming for *** funds from us.
    We tried to explain her *** complete scenario and has also requested her to connect with ***************** but she becoming impatient and has filed complaint and BBB as well. 
    We are more than happy to refund *** customer but as explained before *** funds are with ************ and ***y are *** who can provide her with *** refund.  


Nova Tech Ops, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.