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Business Profile

Auto Repairs

United Automotive Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed by a third party to this shop, where they immediately gave a quote for $837 and I requested that they take pictures of the damages, and give me a quote. They proceeded to refuse to send any images, or respond to the email requests for information from the rental company that was handling the tow.
    The next quote I got was for $1770. I asserted that the first quote contained the same repairs as the first, and they said they just made up something and gave it to the third party that evening. I told them I didn't think that was good way to do business, and Jason responded that he had better things to do than argue with me, and if I didn't like it, I could take it elsewhere.
    I called around and found another place that quoted me $350 for the repairs, so took steps to take it there. I called United Automotive to let them know that I would be moving my RV, and they told me I would have to pay for the diagnostic. The link they sent me for the quote was then updated, erasing the entire $1770 quote, leaving a charge of $157 for the diagnostic, plus a repair that I did not request, totaling $360.55. When I confronted them about it, he claimed the charge was part of the diagnostic, so I told him I was going to file a complaint with the BBB, and he said he wouldn't let the tow truck get my RV unless they were paid first.
    I am paying in order to get my property released, and taken somewhere it will be repaired by a more honest businessman.
    I am currently trying to contact them back to get a copy of the $1770 quote, and they aren't answering their phones. I have told them there is a tow truck on the way, and I am willing to pay to get it away from them, but they are sending all my calls directly to voicemail.
    Once I have a written quote from the other company, I will submit that as well.

United Automotive Service Center is NOT a BBB Accredited Business.

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