Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2023, we purchased our home from Ryan Stringham of RDS Construction, Inc. We did our initial walk-through on March 7, 2023, to identify repairs to be completed. The home came with a one-year warranty per the contractor. During the year, we provided a list of repairs that the contractor requested. He subsequently agreed to complete the repairs by February 28, 2024.
  To date, none of these have been completed. We’ve reached out via telephone, text, and email multiple times. He has not responded. In case his phone number changed, we had a third party contact his current phone and he immediately responded.

  Business Response

  Date: 08/24/2024

  IN response to ID# 22130843

  When purchasing a house buyer and seller do a final
  walkthrough. The Buyer made a list at the time of final walk though and  ALL items from the final walk through were
  completed by October of 2023.

  After living in the house for several months this buyer came
  up with more repairs that they thought should be covered under warranty. Most
  of the list were items that are not covered under builder’s warranty. Their
  list was 3 pages long of items they wanted covered under warranty.  Most of these items were cosmetic and cosmetic
  blemishes are not covered in the builder’s warranty. All cosmetic issues need
  to be resolved before the due diligence deadline or at final walkthrough.  All cosmetic issues from the final walkthrough
  had already been resolved by October 2023.
  I reviewed their added list and responded with an approved
  warranty repair list. Most of the repairs we did we would not normally warranty
  but was trying to make the customer happy and listen to her concerns. Only a
  couple items were legitimate warranty claims. My warranty specialist had told
  me the approved list was completed in April 2024 but I have now learned there
  are 2 items that were not completed. I will attach the approved list showing the
  2 items that still need to be completed. I have attached a copy labeled
  approved “warranty requests Kadis.”  I
  circled  the two that I will hire out to finish.
  The buyer has not sent any emails since before my warranty specialist visited their
  home so I thought everything was wrapped up.
  I’m assuming they want more work done that is not covered by
  builder’s warranty. Please note ***The buyers had the opportunity to do due
  diligence and many walkthroughs before purchasing the home. They cannot add
  items later that are not covered by warranty or any cosmetic complaints not
  addressed before final walkthrough.
  Going forward all contact will be done through their realtor,
  Michaella Morgan. I will contact Michaella in the next 7 days to make
  arrangements to complete the final 2 items.(see attached)
  Thanks,
  Ryan S********
  

  Customer Answer

  Date: 09/01/2024

   
  
  Complaint: 22130843
  
  
  
  I am rejecting this response because:

  All items were not completed by October 2023, see attached details
  We worked with the builder and our real estate agent to clear any items that appeared to be cosmetic.
  We responded in August 2023 and did not hear from him until October 2023.
  His approved warranty Requests Kadis left out several items that were not completed.
  He did circle cracked
  bricks, caulk, and paint for the front porch area and repair/paint front porch
  pillars, they still need to be done.
  
  As mentioned earlier the 3rd driveway and garage sidewalk have cracked all the way across again. Should
  still be under warranty from being poured last October.
  
  The man door has not been
  repaired or repainted, nor has the weatherstripping been replaced.
  
  The repair and secure loose
  metal stair railing has not been completed.

  He references a warranty specialist. We don’t know who that is nor did that person meet with us and walk through the home to review warranty items.

  He mentions that we have not sent any emails since the supposed warranty specialist visited our home (again, who is this, no visit or appointment ever happened). Regardless, we have sent, called and emailed numerous emails regarding service and have received no response back.

  In the attached document called Chronological Order of Warranty/Repairs for Kadis Home 08/28/2024 - 4 PM, we would like to see the following items completed as previously noted.
  The  7 warranty items on page 2 of the document
  The 3 subcontractor items not completed are listed on pages 5-8, which include the flooring, painting, and gutter leaks.

  
  
  
  Sincerely,
  
  
  
  Jonathan And Tami Kadis