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Business Profile

Veterinarian

North Cache Veterinary Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for North Cache Veterinary Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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North Cache Veterinary Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/28/2024 I had a horse get cut up really bad, I called the clinic and they gave me an appointment at 12 o’clock noon. We showed up with the horse that we could barely get loaded in the trailer at 12 o’clock. We went inside there was three new girls working, which none of them acted like they knew what was going on. I filled out paperwork and we waited outside till after 1 o’clock. I went back in the office and the girls asked if they could help me. I said yes I had an appointment at 12 o’clock and I’m waiting for a vet to come and help my horse . Let me go talk to him and see what he’s doing. 20 minutes later the vet walks out into the trailer and says oh yeah this looks pretty bad. It may need stitches. He said hasn’t had a tetanus shot. We told him no he said let me go walk back in and talk to my students that are in here and see where they’re at , we waited another 30 minutes horse trailer with a cut up horse that was not wanting to stand. We finally locked up the trailer and took it home and took care of itself a week later I get a bill for $85 which is a lot of money, but this clinic was the worst we’ve ever had , they said they gave us some recommendations which they did not and did not touch the horse. The vet walked out in the trailer for approximately 40 seconds and walked back in never seen him again. I’m just really disgruntled with the whole experience we had this clinic. Feel like we demolished shouldn’t of got charged anything for the service we did not get

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