Complaints

This profile includes complaints for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Conservice Utility Management & Billing has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

• 

  Conservice Utility Management & Billing

  PO Box 4696 Logan, UT 84323-4696

• 

  Conservice Utility Management & Billing

  595 S 80 E Logan, UT 84321-6838

• 

  Conservice Utility Management & Billing

  67 Warehouse St Rochester, NY 14608-1460

• 

  Conservice Utility Management & Billing

  5482 Complex St #108 San Diego, CA 92123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to get a trash can with this company for over a month. Consistent communication has been had with this company to ensure I would receive it. They kept giving me a **** business day time frame. Once this time frame was up they stated that the provider did not receive their request and they would have to submit another request for another **** business days. I am unable to throw away my trash because this company cannot provide me a trash can. When I ask for a supervisor for a resolution they state one is not available to speak, had to argue with ******* for 15 min till I got a supervisor. He did not resolve the issue just stated someone would reach out to me. They then reached out to me and had THE WRONG reason for my contact. They were stating I was trying to get a bin return.

  Business Response

  Date: 11/16/2022

  ***** - In reviewing your account, I show we confirmed with **************** that a bin would be delivered within **** business days of 10/28/22. I am sorry this was not delivered. After your call with the supervisor, I show the trash request was reopened. We have confirmed with **************** that a trash bin will be delivered within **** business days of 11/14/22. If it is not delivered, you can follow up on your trash request on the website or submit a new one and we can follow up with **************** again at that time. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18400071
  
  I am rejecting this response because: the company has made no confirmation on a resolution. Even in the message response stating that if it doesnt get delivered to submit a 3rd request? 30 business day turn around is unacceptable to get a trash can . At this point I am unsure I am going to get a resolution to this time.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/29/2022

  ***** - I am sorry for any frustration. I am happy to see you were able to speak with a supervisor regarding this situation. To confirm, a bin should be delivered by 11/29/22 or 11/30/22 due to the holiday. The **** business day delivery time is the expectation given to us from ****************. If for any reason a bin is not delivered by these dates, we can reopen the trash request or submit a new one to look into this again. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill had always been due on the 21st of each month. Suddenly and without warning it changed to the 1st as of the 9-10-22 statement. The previous bill was due 9-24-22 and this bill due 10-1-22 - JUST 7 DAYS LATER. Due date has been on the 1st since.,, I contacted Conservice several times and was first told the due date was in error - would stay the 21st. Not true! After another bill was received I spoke to the office folks here at the apartments - a call was made and I finally spoke to an alleged supervisor named ****. She promised to look into the situation and call me back a week later - the call never occurred. She also told me that any late fees would be waived -/- this too did not happen. I finally gave up and made two (2) payments in October just trying to put this behind me and lower my blood pressure. Received the latest bill yesterday - indicates my account is overdue (BS) and includes a $7 late fee in the total due. All that being said is it LEGAL to change billing cycles/due dates for bills such as this WITHOUT WARNING?!? In my opinion the first four letters in CONService sums it up.Account number is ********

  Business Response

  Date: 11/15/2022

  **************'m happy to see that you have discussed this further with a supervisor. To confirm, our due dates are generally on the first of each month. I'm sorry for any inconvenience this change at your community caused you. Your late fees have been waived. Going forward your utility charges should be due on the first of the month. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18374353
  
  I am rejecting this response because:  Conservice has yet to explain what prompted the change (Without Warning) to my billing cycle.  Made me have to make two payments in one month. The front office here maintains the change was not initiated by them.

   

  An explanation will most likely close this saga out.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/18/2022

  ***** - Our goal for your community is to have the utility statements sent out around the 5th of each month. Per Western National Property Management, they would like the due date of these statements to be 20 days from the date they are sent out. 
  
  We have set the due date to the 1st of each month as this is about 20 days from the 5th of the previous month. If the statements are sent out later than the 5th the due date should be adjusted as needed. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions. 

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18374353
  
  I am rejecting this response because:  Youve explained the billing cycle but youve failed to explain WHY at the point of the change I had a payment due on 9-24-22 THEN another due on 10-1-22.  See statements of 8-15-22 and 9-10-22 in your system.  If you did so in error then state so.  The transition was poorly handled in my humble opinion.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/25/2022

  ***** - This was not an error. This was done to ensure the due date was on the 1st each month going forward. To avoid a large delay in the service periods being billed the due date was changed in October instead of in November. I'm sorry for any inconvenience this caused. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its ONLY satisfactory because Im tired of going back & forth with you on the issue.  Bottom line is that it was handled terribly - its a shame you have no concern for anyone other than CONservice.  
  
  
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water meter has been broken for over a year. Previously it was under Minol and the apartment complex was managed by Drucker & Falk. Since 9/1/22, new management is Bonaventure, and the water and sewer is billed by Conservice. I am the only occupant in my apartment and my month average before the meter broke was about $70.00. Conservice is now billing me $207.67, which is an estimate. They have apparently not even attempted to read the meter, although Bonaventure said that they would, to verify if it was broken or not. They cannot tell me how they arrived at the estimate, which is 7130 gallons. The rep I spoke with on the phone at Conservice said the average for 1 person, in an apartment my size is about 3500, half what they are charging me. In the meantime, I am spending hours pulling records, calculating averages, writing emails, and I am getting nowhere. I just want the meter to be fixed or replaced as soon as possible, since this new management is unwilling to help me. Drucker & Falk were adjusting my bill to what my average was before the meter broke. I will have to pay the inflated bill to avoid late charges and to protect my good credit, but I cannot do that indefinitely. To my knowledge, no one has even bothered to come look at the meter after two months.

  Business Response

  Date: 11/11/2022

  ****** - I see that we took over the billing for this community in October 2022. Your usage was estimated to the property's average for the month of 08/23 - 07/27 as we did not receive a read from your meter. Unfortunately, we were not provided your previous meter reads or averages. I'm sorry for any inconvenience. 
  
  At this time, a work order has been created. Once this has been approved a technician will visit the property. To ensure your meter is included on this work order I advise following up with your property average. 
  
  Once we begin receiving reads from your meter you will be billed based on your actual usage. After 3 months of actual usage we can then determine if a request for adjustments can be submitted for any previous months billed by Conservice. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Business Response

  Date: 12/07/2022

  ****** - Unfortunately, there are no further actions we can take until the work order is approved. I'm sorry for any inconvenience. Please feel free to reach out to us at www.utilitiesinfo.com with any questions.

  Customer Answer

  Date: 12/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  A work order was initiated in September according to Bonaventure. I'm not sure how long it takes Conservice to approve a work order, but in the meantime I am getting monthly bills for water/sewer/trash that are way too high. On Thanksgiving I opened the latest bill, for $ 577.00, for 1 person. They did adjust it to $135.00, after a full week of constantly asking about it, and that is still too high for one person, but I just paid it. Procrastinating on approving the workorder has caused extra work and time for the office staff here from Bonavanture, as well as for their rep at Conservice. I have no hope that this will ever be resolved, and am buying a house. This whole water meter issue has turned me off on apartment living. I will take my chances with the city water. It can't be as bad as this is.

  The customer service staff does not seem to be very well versed either. They just say that the bill is right, even when logic defies it being right. I would be surprised if anyone with a working meter has a bill that high, even with multiple people living in an apartment. It is a complete waste of time to call your customer service.

  I still have to suffer through a couple more bills from Conservice, and I am sure it will be another week each time of anxiety over an extremely high bill. I don't think Conservice has any intention to approve that work order and fix or replace the broken issues in this complex. There are a lot of them. Conservice is a terrible company and "service" should not be part of the name. "Con" is very appropriate, because I think they are conning everyone. This line about waiting for the work order to be approved is getting old, and I don't believe it is true.

  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at my apartment for about 2 years now. My electric bill has never been over more than 40-50$. I have a small VERY small studio apartment. This month I get a bill for 168$ for electricity. How in the world does a small studio apartment get that much electricity. There is no way, the customer service rep said that an actual meter was finally read and previous usage was only an estimate?? How does that even make sense. I need concrete numbers to support the reason for that increase in my bill and/or a refund for the amount. I can understand 68$ but not 168$ of usage for **************!

  Business Response

  Date: 11/04/2022

  ******* - I'm happy to see that you have discussed this with our customer service team. To clarify, your usage was estimated for several months as we were not receiving reads from your meter. Per the meter read we did receive on October 1st, we under-estimated your previous usage. Your current statement includes all the electricity usage that you were not billed previously. I'm sorry for any inconvenience. 
  
  Going forward you should be billed based on your actual usage. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions. 

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/7/22 I admitted payment for my water bill. It was an ACH transition. The amount was not pulled until almost 4 business days later on 10/13/22. Due to the wait in payment, the transaction did not go thru. A $40 fee was processed and I paid the fee and the original bill again on 10/25/22 (due to no notice the payment was returned other than a letter in the mail weeks later) and once again the payment was not pulled for almost 3 business days later and my bank bounced it due to the possibility of fraud. I was charged another $40 fee. Now the fees total more than a months worth of water bill. When I have contacted Conservice both via chat and call, I do not get a response. I am on hold for an hour and I select to be called back but I never do. **** services tells me they are unable to help and stop responding. I am simply looking to move forward from this experience and pay the bill. The return check fees are Conservice's fault. A payment should be processed the day it is admitted, not days later. I request a removal of the incorrect fees.

  Business Response

  Date: 11/07/2022

  **************** an EFT payment with a checking or savings account is processed a request for the funds is submitted to the bank. The bank will then transfer the funds or advise us that the funds are not available. This process does usually take several business days. Per the terms, "a fee may be charged by Conservice in the event that Conservice is unable to secure funds from my Checking Account/Savings Account for any reason".
  
  If you would like the funds to be transferred immediately you can make payments using a credit/debit card. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My property management has started using conservice and since then my water bill has steadily increased. One month I paid **** the next month it was ***** and now this month its *****. There is no way my tiny 2 bedroom used ******* gals of water in one billing period. Something has been off since they changed things. And something definitely needs to be done.

  Business Response

  Date: 11/07/2022

  ***** - Unfortunately, I do not see that you have contacted us directly in regards to this. The usage included on your August, September, and October statements was estimated as we only received an initial read when we took over the billing for your community. 
  
  We are now receiving reads from your meter and the usage on your November statement for the services from 06/06 - 07/20 is actual. Generally, 2 occupants can use about ***** to ***** gallons depending on their usage habits. Your usage is fairly conservative for your occupancy. 
  
  Going forward you will be billed based on your actual usage. You can monitor your daily usage online at www.utilitiesinfo.com. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent from a company who outsources the utilities to Conservice. It is in our lease that Conservice pays gas, sewer, trash, water. We have rented at this location since April 2022. On Monday, October 24, 2022, my gas was turned off for non-payment. We did not notice this until Tuesday, October 25, 2022, when we woke up to no heat or hot water. On Tuesday, October 25, 2022, I contacted Conservice at 8:00am MST and spoke with a nice lady who opened a case marking it as urgent. I was advised that I would get an email when it was resolved and that it would be same day. At 11:00am MST, I still had no email, so I called again and spoke with a gentleman who told me that the case is being looked into and I need to be patient. After some arguing the line was disconnected. So, I waited and at 1:00pm, I still had no email, so I called back and spoke with another gentleman who put me on hold and came back saying the case is still being worked on by their disconnect team. I asked why it is taking so long as my case was marked urgent, and he said we have to let the process work out itself and I needed to be patient. I said the first process should be satisfying the paying customer by paying the bill and restoring my heat. He then said that approvals need to be done and I asked what approvals and he said that is all he can tell me. I asked for a supervisor and was told that he would request a supervisor, however it would take ********************** back. That is absurd with our technology these days. We are now on Wednesday, October 26, 2022, and my last phone call to Conservice at 12:42pm MST went nowhere as I was advised that my case is still being worked on. I am without heat when I live in **** where the temperatures are dropping, and my house is freezing, and they have no urgency at getting this resolved.

  Business Response

  Date: 11/02/2022

  ***** - I'm sorry for the situation. In reviewing your account, I see that this was resolved as of 10/26/2022. The utility provider scheduled reconnection for 10/27/2022. If you still have not been reconnected please report this to us at ************ and we will follow up with the utility provider. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account# ******** --- ***************************** Between the months of March 2022 and July of 2022, it came to my attention that I was being charged for water based upon an occupancy of 3 people in an apartment when there are only two people living in my apartment. I was told by one representative that I was being charged by that occupancy then I was told by another representative that I was being charged for water based on records from Gwinnett county and that it was based on the total amount of water being used in my apartment building. This utility company refused to work with me to adjust my account or offer a refund. Meanwhile, the water bill continues to increase $10, $15, $20 month by month. I see from the other complaints this is happening to other people too.

  Business Response

  Date: 10/21/2022

  ******* - I'm happy to clarify. Your water, sewer, and common area electricity charges are calculated based on the size of your apartment, not your occupancy. I'm sorry for any confusion. 
  
  I have attached a copy of your most recent statement. You can find charge descriptions on page 2. Your community receives bills for the water, sewer, and common area electricity services. These charges are used to calculate a charge per square foot. 
  
  Any increases or decreases in the community's total charges will reflect on each resident's statement. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 10/21/2022

  Complaint: 18241088
  
  I am rejecting this response because it doesn't make any sense.  If my utilities are being "calculated" according the the square footage of my apartment, then this doesn't explain why the bills keep increasing $10, $15, $20 at a time.  This would lead to an assumption that my apartment physically grows or expands in size every month since the bills keep going up.  It is extremely insulting to describe the bills in terms of "increases and decreases" when the bills have NEVER decreased and have done nothing but gone up, hence the need to file the complaint in the first place. 

  
  
  Sincerely,
  

   

   *****************************

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like an explanation for how my bill is calculated. I am being charged 70 dollars a month for trash for no apparent reason or justification for a 1 bedroom apartment. I would like to know the formula you guys use to calculate my bill and I want to know why I'm being charged so much.

  Business Response

  Date: 10/19/2022

  **************'m happy to see that you were able to discuss this with our customer service team. To confirm, you are receiving a portion of the community's trash charges based on your occupancy. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions. 

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my ver first water bill statement from con service on 08/06/2022. The water read was for 1120.00 gallons the usage read 11200.00 gallons which was a billing error and I was charged 123.11 for using 11200.00 gallons of water when I should of been charged for 1120.00 gallons of water. I have reached out to the company and filed a dispute on 08/08/2022 and receive a reply from Customer service reap Damon that he see that there was an error in my bill and he forwarded my complaint and bill to the dispute team and give them 3-5 business days for a resolution for Account #****. It has been 2 months after reaching out to this company numerous times via telephone and email with no resolution to correctly adjust my bill and credit my account due to me paying the bill.

  Business Response

  Date: 10/17/2022

  ********* - I'm sorry for the delay. I do see that this was resolved with our customer service team. To confirm, credits were approved in the amount of $31.65 for water and $41.55 for sewer. They will be posted toward your balance with the leasing office. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Business Response

  Date: 10/25/2022

  ********* - These credits will only be applied to your account with your leasing office as they handle all payments. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions. 

  Customer Answer

  Date: 10/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *************